Head of Payments Experience Design

BAM Ventures; Austin (TX); Hybrid; USD 198,000 - 294,000; Full time

Job summary

PayPal is seeking a design leader to define and deliver a unified payments and checkout experience across the full commerce lifecycle. You’ll establish the experience strategy and shared patterns that connect checkout, payment methods, authentication, transaction status, refunds, disputes, and recurring payments into one coherent system.

You’ll lead the evolution from fragmented flows toward a scalable platform, using experimentation and funnel insights to improve conversion and customer

Qualifications

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• 2 years of experience leading others.
• Deep experience leading experience or product design for payments, checkout, commerce, financial services, or other complex transactional systems at scale.

Responsibilities

• Establish overall business or technical strategy for user experience initiatives.
• Negotiate with and influence decision-making reaching the senior executive level
• Identify and resolve unique situations of substantial significance in user interface or interaction design
• Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services
• Lead the development of user experience strategies that resonate with target audiences.
• Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning

Skills

10+ years experience

Leading teams

Payments design

Design systems

Executive communication

Education

Bachelor’s degree

Job description

PayPal is seeking a design leader to define and deliver a unified payments and checkout experience across the full commerce lifecycle. You’ll establish the experience strategy and shared patterns that connect checkout, payment methods, authentication, transaction status, refunds, disputes, and recurring payments into one coherent system.

You’ll lead the evolution from fragmented flows toward a scalable platform, using experimentation and funnel insights to improve conversion and customer