Content Design, Senior Associate

Testing Site - JPMC; New York (NY); On-site; USD 100,000 - 150,000; Full time

Job summary

Testing Site - JPMC in New York, NY is seeking a Content Design Senior Associate to shape product content within a UX framework. You will collaborate across product design, architecture, and partners to ensure consistent narratives and clear guidance for users in payments and wallets.

You will drive content strategies, lead with accessibility and inclusive design, and push for data-driven improvements across diverse financial products and services.

Qualifications

• 3+ years of experience in customer-facing content design or equivalent in editing/writing for digital products.
• Experience creating content architectures, storytelling, and concise writing.
• Experience applying accessibility guidelines and inclusive design.
• Experience with iterative design and incorporating user feedback.
• Proficient with content platforms and understanding impact on UX.
• Adaptive learner in new financial services products and offerings.

Responsibilities

• Develop and implement content strategies and content designs for products and features.
• Deliver Content Designs through rigorous approval process including Legal, Risk, Controls, and Compliance.
• Collaborate with cross-functional teams to create engaging, user-friendly content.
• Create content taxonomies to refine organization and structure with user feedback.
• Adopt brand voice to communicate complex concepts clearly to diverse audiences.
• Analyze content performance metrics and make data-driven recommendations.

Skills

Content design

Editing and writing

Accessibility design

Iterative design

Technical literacy

Financial services knowledge

Tools

Figma

Design systems

Job description

Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction. As a Content Design Senior Associate in Payments and Proprietary Wallets, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality. This role is located within the Payments and Connected Commerce team, building innovative payment and lending options, taking friction out of payment experiences and providing flexibility in how customers pay and borrow.

Job responsibilities

• Develop and implement content strategies and content designs for products and features, ensuring alignment with user experience principles and business objectives
• Deliver Content Designs through rigorous approval process, including Legal, Risk, Controls, and Compliance
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences

Required qualifications, capabilities, and skills

• 3+ years of experience in customer-facing content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms
• Experience in creating content architectures, storytelling, and clear and concise writing
• Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content
• Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement
• Proficient technical literacy in content platforms and understanding their impact on user experience
• Adaptive learner in new financial services products and offerings

Preferred qualifications, capabilities, and skills

• Experience working with UX Research is a plus
• Experience in a highly regulated industry (healthcare, finance, etc.)
• Familiarity with design experimentation (e.g., A/B testing) to validate content decisions and measure impact
• Proficiency with Figma or other similar design software
• Experience with component libraries and ability to author reusable content patterns that scale across products