Head of Consumer Protection & Strategy

Flex; San Francisco (CA); Hybrid; USD 264,000 - 330,000; Full time

Benefits offered by this job

Hybrid work model

Relocation assistance

Job summary

Flex, a NYC headquartered FinTech, is seeking a Senior Director to lead the Consumer Protection Team. You will shape strategy, set priorities across Product, Credit Risk, Marketing, Customer Success, and Legal & Compliance, and partner with executive leadership to drive value for customers.

This hybrid role requires 2-3 days on-site in New York; relocation assistance is available for candidates outside NY/NJ.

Qualifications

• 10+ years of professional experience, ideally in management consulting and/or S&O, Biz Ops, or Chief of Staff roles at high-growth companies.
• Prior team leadership experience preferred: you’ve built and developed high-performing teams, and take genuine ownership over the growth of the people around you.
• Entrepreneurial mindset, energized by the ambiguity and pace of 0-to-1 building.

Responsibilities

• Own CPT’s strategy: Develop the team’s roadmap, operating priorities, and success metrics – all centered on doing right by our customers
• Lead the team: Develop and manage a high-performing team; set the operating model and foster top talent
• Build lasting infrastructure: Design the reporting systems, frameworks, and processes that scale CPT's capabilities over time
• Influence the organization: Partner with senior leaders across the company to set goals and policies that serve CPT’s mandate
• Create customer good: Identify and champion opportunities for Flex to deliver more value for its customers
• Spearhead special projects: Personally lead some of CPT's highest-priority initiatives end-to-end – from problem definition and strategy, through execution and delivery
• Drive decision-making: Distill progress into executive-facing monthly memos and facilitate review meetings that force the right conversations and decisions

Skills

Leadership

Team building

Strategic thinking

Stakeholder management

AI fluency

Communication

Results orientation

Business acumen

Job description

Flex, a NYC headquartered FinTech, is seeking a Senior Director to lead the Consumer Protection Team. You will shape strategy, set priorities across Product, Credit Risk, Marketing, Customer Success, and Legal & Compliance, and partner with executive leadership to drive value for customers.

This hybrid role requires 2-3 days on-site in New York; relocation assistance is available for candidates outside NY/NJ.