Head of Community Outreach & Programs

The Spring of Tampa Bay, Inc.; Tampa (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

The Spring of Tampa Bay, Inc. seeks an experienced program manager to empower and lead Outreach initiatives across Tampa and surrounding areas.

You will plan, develop, and oversee participant services, ensuring compliance with funders, contracts, and laws while maintaining strong community relationships. You will supervise Outreach Advocates and volunteers, coordinate calendars, and drive program improvements, data reporting, and billing for multiple funders.

Responsibilities

• Oversee and manage participant service in compliance with organizational policies, contracts, funder and certification standards, and applicable laws.
• Ensure fiscal and programmatic targets are met for direct-service programs.
• Maintain program file management systems by auditing documentation and closing files.
• Manage Outreach Appointment calendar and ensure accurate scheduling by reception staff.
• Address participant grievances according to agency policy and practices.
• Plan, develop, review, and improve programs for effectiveness and efficiency.
• Complete monthly data entry, reporting, and billing for various funders.
• Design and monitor outcome measures and quality improvement plans.
• Directly supervise Outreach Advocates, Hotline and Reception, Interns and Volunteers.
• Manage relationships with the Clerk's Office regarding filing Injunction for Protection petitions.
• Collaborate with other Spring programs to reduce barriers for survivors.
• Hire and train Outreach staff.
• Attend required internal and external meetings and participate in Leadership Team.
• Lead outreach team with competence and develop internship programs with universities.
• Assist with staff development and trainings.
• Perform other duties as assigned.
• Manage relationships with community agencies and funders.
• Attend community meetings to represent The Spring.
• Coach and develop staff.
• Participate in agency Leadership Team.
• Maintain strong organizational and critical thinking skills.
• Oversee Outreach office space, vendor scheduling, maintenance requests, and address IT issues to ensure safety standards.

Job description

The Spring of Tampa Bay, Inc. seeks an experienced program manager to empower and lead Outreach initiatives across Tampa and surrounding areas.

You will plan, develop, and oversee participant services, ensuring compliance with funders, contracts, and laws while maintaining strong community relationships. You will supervise Outreach Advocates and volunteers, coordinate calendars, and drive program improvements, data reporting, and billing for multiple funders.