Director of Outreach

The Spring of Tampa Bay, Inc.; Tampa (FL); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

The Spring of Tampa Bay, Inc. seeks an experienced program manager to empower and lead Outreach initiatives across Tampa and surrounding areas.

You will plan, develop, and oversee participant services, ensuring compliance with funders, contracts, and laws while maintaining strong community relationships. You will supervise Outreach Advocates and volunteers, coordinate calendars, and drive program improvements, data reporting, and billing for multiple funders.

Aufgaben

• Oversee and manage participant service in compliance with organizational policies, contracts, funder and certification standards, and applicable laws.
• Ensure fiscal and programmatic targets are met for direct-service programs.
• Maintain program file management systems by auditing documentation and closing files.
• Manage Outreach Appointment calendar and ensure accurate scheduling by reception staff.
• Address participant grievances according to agency policy and practices.
• Plan, develop, review, and improve programs for effectiveness and efficiency.
• Complete monthly data entry, reporting, and billing for various funders.
• Design and monitor outcome measures and quality improvement plans.
• Directly supervise Outreach Advocates, Hotline and Reception, Interns and Volunteers.
• Manage relationships with the Clerk's Office regarding filing Injunction for Protection petitions.
• Collaborate with other Spring programs to reduce barriers for survivors.
• Hire and train Outreach staff.
• Attend required internal and external meetings and participate in Leadership Team.
• Lead outreach team with competence and develop internship programs with universities.
• Assist with staff development and trainings.
• Perform other duties as assigned.
• Manage relationships with community agencies and funders.
• Attend community meetings to represent The Spring.
• Coach and develop staff.
• Participate in agency Leadership Team.
• Maintain strong organizational and critical thinking skills.
• Oversee Outreach office space, vendor scheduling, maintenance requests, and address IT issues to ensure safety standards.

Jobbeschreibung

Job Type

Full-time

Description

Job Overview

To ensure empowerment-based, best practice participant services are provided to Outreach participants. Plans, develops, and manages Outreach programs, including Tampa Outreach, Plant City Outreach, and SafeNet. This position is highly visible in the community and requires a high level of professionalism and the ability to establish and maintain relationships with other agencies and funders.

Responsibilities and Duties

• Responsible for overseeing and managing participant service in compliance with organizational policies and procedures, contracts, funder and certification standards, and applicable laws.
• Responsible for overseeing and ensuring fiscal and programmatic targets are met for
• direct-service programs.
• Responsible for ensuring all program file management systems are maintained by auditing and reviewing file documentation, closing files and managing advocate file case load.
• Is responsible for the Outreach Appointment calendar. Is responsible for ensuring this is maintained accurately by reception staff so that all outreach appointments and advocate schedules are in compliance with program standards.
• Ensures all participant grievances or concerns are handled according to agency policy and practices.
• Plans and develops programs; reviews programs to evaluate their effectiveness and efficiency, recommends program changes.
• Completes monthly data entry, statistical reporting, and billing for various funders of multiple programs managed.
• Designs, implements, and monitors outcome measures and quality improvement plan.
• Directly supervises the Outreach Advocates, Hotline and Reception, Interns and Volunteers.
• Manages the relationship with the Clerk's Office regarding the filing of Injunction for Protection petitions.
• Works closely with other Spring programs and managers to reduce barriers for survivors and ensure services are accessible.
• Hires and trains Outreach staff.
• Attends and participates in all required internal and external agency meetings such as Quality Assurance, Risk Management, Program Team meetings and Directors and Chiefs meetings.
• Leads the Outreach Team with competence.
• Develops, implements, and oversees internship programs with universities in the community; supervises student interns.
• Assists with staff development and staff trainings.
• Performs other related duties as assigned.
• Manages relationships with other community agencies, including funders.
• Attends community meetings to represent The Spring.
• Coaches and develops staff.
• Participates in and contributes to agency Leadership Team.
• Strong organizational and critical thinking skills.
• Manages Outreach office space including scheduling with vendors, maintenance requests, and addresses phone and IT issues to ensure safety standards are met.

Occasional duties or projects which may be performed at irregular intervals:

• Conducts training and presentations in the community.
• Represents the agency at various community meetings.
• Collaborates with other groups/agencies to meet participant needs.
• Oversees WS documentation.
• Provides input and program information to the grant writing team.

Accountability: Areas in which the position is accountable/responsible

• Budget : Accountable for overseeing budgets for Outreach programs.
• Records : Accountable for accurate data collection and programmatic reporting for Outreach programs.
• Policy Planning and Development : Accountable for policy planning and development for Outreach programs.

Supervision Responsibility:

• Direct supervisory responsibility: Outreach Advocates, Additional program management and/or supervisory responsibilities may be assigned based on agency need.

Business-Related Contacts:

• Funders, partner agencies, organizations, professionals in the community, and universities.