Head of Community & Advocacy

ThoughtSpot; Mountain View (CA); Hybrid; USD 120,000 - 171,000; Full time

Job summary

ThoughtSpot is looking for a founder-level Community Leader to build our community function from the ground up, reporting to the CMO. You’ll collaborate with Marketing, Product, and Customer Success while engaging ThoughtSpot's customer base from day one.

This role focuses on defining strategy, creating gathering places, and turning users into advocates that drive growth. You will partner with Product and Marketing to ensure feedback loops, measure impact on pipeline and retention, and scale the

Qualifications

• This is a high-ownership role.
• You've built or run a community before — at a startup, an open-source project, a product-led company, or somewhere else entirely.
• You understand that community only works when it works for our users first — if it doesn't move the needle for them, it's noise.

Responsibilities

• Own community strategy. Define who this is for, where they gather, and what keeps them coming back — forums, events, champions programs, or something we haven't tried yet.
• Build the gathering places. Stand up the platforms, rituals, and events (in-person and virtual) where users actually want to show up.
• Turn users into advocates. Find your most engaged customers, get them talking to each other, and turn that energy into case studies, referrals, and champions.
• Close the loop with Product. Spend time where users are. Bring what you hear straight back to Product and Marketing — no filter, no delay.
• Make community a growth channel. Work with Growth and PMM so community activity shows up in pipeline, retention, and expansion, not just engagement metrics.
• Build the operating model. Turn what works in year one into a repeatable program the next hire can scale.

Job description

ThoughtSpot is looking for a founder-level Community Leader to build our community function from the ground up, reporting to the CMO. You’ll collaborate with Marketing, Product, and Customer Success while engaging ThoughtSpot's customer base from day one.

This role focuses on defining strategy, creating gathering places, and turning users into advocates that drive growth. You will partner with Product and Marketing to ensure feedback loops, measure impact on pipeline and retention, and scale the