Head of Co-Brand Card Management & AI Servicing

JP Morgan Chase; New York (NY); Sur place; USD 260 000 - 380 000; Plein temps

Résumé du poste

JP Morgan Chase in New York seeks an Executive Director for Co-Brand Card Management to own strategy and delivery of card management capabilities across the co-brand portfolio. You will lead the suite of products and services enabling secure, intuitive online account management across partner channels.

You will define multi-year roadmaps for partner identity, multi-card and authorized user management, AI-enabled servicing, and lending experiences, partnering with risk, design, product, and

Qualifications

• Experience leading large, high-performing product organizations.
• Experience owning external partner relationships from onboarding to delivery.
• Ability to communicate complex product and risk topics clearly to senior stakeholders.
• Experience setting product strategy and roadmaps in regulated environments (finance/payments).
• Hands-on experience delivering AI-enabled product capabilities.
• Experience designing personalization and experimentation programs using data and ML.
• Proven cross-functional leadership across technology, design, data and analytics, operations, risk, legal, compliance, and marketing.
• Strong product judgment and ability to make data-informed trade-offs in ambiguous, fast-moving environments.

Responsabilités

• Own the strategy, design, and delivery of partner-led online credit card servicing and card management, including integration models and APIs
• Define and lead a multi-year card management roadmap across the co-brand portfolio, balancing partner needs, customer experience, business outcomes, and regulatory requirements
• Set the strategy and roadmap for AI-enabled servicing experiences across partner channels, starting with guided self-service and scaling to action-taking workflows with safe controls
• Establish the operating model for responsible AI, including evaluation, monitoring, human escalation paths, and risk, legal, and compliance alignment
• Partner with lending, risk, design, product, and technology stakeholders to deliver compliant lending and pricing experiences within servicing journeys
• Lead personalization strategy across servicing and lending experiences using data, machine learning, and experimentation to tailor prompts, offers, and actions
• Define success metrics and quality standards for digital and AI-enabled servicing (for example: task completion, customer experience, and appropriate containment) and drive continuous improvement
• Serve as the senior product leader for external partners, aligning on strategy, onboarding, delivery, and lifecycle management
• Translate partner-specific needs into scalable, reusable platform capabilities
• Build, develop, and retain high-performing product teams with a clear operating cadence for prioritization, decision-making, and delivery

Connaissances

Leadership of product teams

Partner relationship management

Strategic roadmapping

AI-enabled product capabilities

Cross-functional liaison (risk/comps/法

Data-driven decision making

Cross-functional leadership

Description du poste

JP Morgan Chase in New York seeks an Executive Director for Co-Brand Card Management to own strategy and delivery of card management capabilities across the co-brand portfolio. You will lead the suite of products and services enabling secure, intuitive online account management across partner channels.

You will define multi-year roadmaps for partner identity, multi-card and authorized user management, AI-enabled servicing, and lending experiences, partnering with risk, design, product, and