Head of Client Services

Media Meerkat; United States; Remote; GBP 50,000 - 55,000; Full time

Job summary

An established industry player is seeking a commercially-focused Head of Client Services to lead and expand key accounts in the influencer marketing space. This pivotal role involves overseeing high-profile client relationships, driving revenue growth, and mentoring a growing client services team. The ideal candidate will have a proven track record in agency environments, demonstrating the ability to grow accounts significantly while maintaining exceptional service delivery. This is an exciting opportunity to shape the future of an agency poised for growth, offering a dynamic work environment with significant progression potential and a strong culture of self-development.

Benefits

Generous Time Off

Wellbeing Support

Paid Charity Time

Professional Development

Gym Membership

Team Culture

Growth Opportunity

Company Building

Qualifications

• 5+ years in client management roles within media or digital marketing agencies.
• Proven track record of growing accounts from five-figure to six-figure fees.

Responsibilities

• Drive revenue growth through strategic account leadership and client relationship management.
• Manage and mentor the client services team while ensuring operational excellence.

Skills

Commercial Acumen

Strategic Thinking

Client Relationship Management

Revenue Generation

Team Management

Problem-Solving Mindset

Education

Bachelor's Degree in Marketing or related field

Job description

Head of Client Services - Premium Influencer Marketing Agency

About Our Client

Our client is a premium influencer marketing agency and talent management company specializing in gaming/esports, tech, and entertainment. They build creative influencer solutions that drive massive impact for brands, helping them achieve their marketing goals.

Over the last 6+ years, they've worked with top brands and creators, executing campaigns for major technology companies, gaming studios, consumer brands, and tech hardware manufacturers.

The Role

Our client is seeking a commercially-focused Head of Client Services who can grow existing accounts while maintaining exceptional service delivery. This role combines account direction with strategic growth responsibilities and will be pivotal in scaling their agency.

You'll oversee high-profile accounts, build strong client relationships, drive revenue growth, and help develop their client services team. The ideal candidate will have a proven track record of growing accounts from five-figure to six-figure relationships and beyond.

Key Responsibilities

• Drive Revenue Growth: Develop and implement strategies to expand existing client relationships, meeting ambitious revenue growth and margin targets
• Strategic Account Leadership: Identify opportunities to extract more value from each client while simultaneously providing enhanced services and solutions
• Team Leadership: Manage and mentor the client services team (currently one direct report with plans to expand)
• Commercial Development: Build upsell and cross-sell pipelines, manage QoQ forecasting, and identify new commercial opportunities
• Client Relationship Management: Serve as the senior consultant for clients, building transformative relationships and identifying current and future business needs
• Business Integration: Collaborate across their three business areas (Agency Services, Exclusive Talent, and Influencer Partnerships) to ensure seamless client experiences
• Operational Excellence: Work with the operations lead to maintain governance compliance and implement processes that ensure quality control
• New Business Support: Contribute to pitches with creative, commercially-viable ideas that drive client value
• Team Development: Create training programs for commercial-facing team members

Requirements

• Proven Commercial Track Record: Demonstrated ability to grow accounts substantially (e.g., from 5-figure to 6-figure agency fees)
• Agency Experience: Minimum 5 years in client management roles within media, advertising, or digital marketing agencies (preferably at Account Director level or higher)
• Influencer Marketing Knowledge: Strong understanding of the influencer space, creator economics, and campaign execution
• Revenue Generation: Proven ability to identify and capitalize on opportunities for client revenue growth
• Commercial Acumen: Strong business sense and comfort with financial planning and reporting
• Strategic Thinking: Ability to craft bold, forward-thinking strategies that maintain a competitive edge
• Campaign Success: Track record of over-performing on campaign KPIs
• Independence: Confidence to work proactively with minimal supervision
• Team Management: Experience leading and developing team members
• Problem-Solving Mindset: Eagerness to learn quickly and passion for building the agency

Nice to Have

• Experience in performance influencer marketing - achieving strict ROAS targets from organic influencer content and amplifying with paid media
• Knowledge of gaming, esports, and consumer tech trends and culture

Compensation & Benefits

• Base Salary: £50,000-£55,000
• Commission: £20,000 (OTE)
• Annual Bonus: £5,000-£5,500
• Total Package: £75,000+ (high achievers can earn £80,000+)
• Fully Remote Work: No commuting necessary, with flexible hours (core UK hours of 9:30 AM-3:30 PM required)
• Generous Time Off: 31 days holiday (including birthday day off and public holidays)
• Wellbeing Support: Mental health days and wellness initiatives
• Paid Charity Time: Time off to support causes important to you
• Professional Development: Strong culture of self-development
• Gym Membership: Covered by the company
• Team Culture: Hard-working but fun environment with social events and team trips
• Growth Opportunity: Significant progression potential in a rapidly scaling agency
• Company Building: Be part of the early team shaping the company's future

Vision for the Role

Our client currently has growth aspirations to become a medium-sized agency (30+ staff) in the next couple of years. You'll initially have one direct report in the client services team and will collaborate with the campaign delivery team.

As they expand their client roster, you'll build and grow a client services team that delivers exceptional work. You'll play an integral role in building revenue, expanding their client base, and improving profitability.

Long-term, this role has the potential to ascend into the senior leadership team of the agency.