Lead Customer Experience Specialist

Curium Pharma; St. Louis (MO); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Lead Customer Experience Specialist to enhance customer satisfaction through exceptional service. In this pivotal role, you'll manage order processes and maintain customer profiles, ensuring a seamless experience. Your expertise in customer service, combined with strong analytical and organizational skills, will be essential in navigating a fast-paced environment. This position offers the chance to contribute to a company committed to innovation in nuclear medicine, providing you with opportunities to grow and make a significant impact in the healthcare sector.

Qualifications

• 6+ years in fast-paced customer service, preferably medical/pharmaceutical.
• Proficient in Microsoft Office and database management.
• Ability to manage multiple projects with minimal supervision.

Responsibilities

• Manage order entry and customer profiles efficiently.
• Provide excellent customer service and process orders.
• Maintain compliance with regulatory agencies and guidelines.

Skills

Customer Service

Communication Skills

Analytical Skills

Organizational Skills

Problem Solving

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

JDE / Oracle Systems

Job description

Lead Customer Experience Specialist

Date:

Apr 13, 2025

Location:

St. Louis, MO, United States

About Curium

Curium is the world's largest nuclear medicine company with more than a century of industry experience. We develop, manufacture and distribute world-class radiopharmaceutical products to help patients around the globe. Our proven heritage combined with a pioneering approach are the hallmarks to deliver innovation, excellence and unparalleled service.

With manufacturing facilities across Europe and the United States, Curium delivers SPECT, PET and therapeutic radiopharmaceutical solutions for life-threatening diseases to over 14 million patients annually. The name 'Curium' honors the legacy of pioneering radioactive researchers Marie and Pierre Curie, after whom the radioactive element curium was named and emphasizes our focus on nuclear medicine. The tagline 'Life Forward' represents our commitment to securing a brighter future for all those we serve: An enhanced quality of care for our patients. A trusted partner to our customers. A supportive employer to our valued team.

Summary of Position

The Lead Customer Experience Specialist is responsible for providing the highest level of customer service excellence to customers while operating within Curium's company guidelines. This position will be primarily responsible for managing all aspects of the order entry and management of process for customers of Curium.

Work Schedule: 8am-5pm

Essential Functions

• Takes and processes orders by telephone, internet, and correspondence from customers; quotes prices and delivery dates' checks stock and expediting information.


• Enters and maintains database records of customer profiles and prepares and maintains status reports.


• Processes and adjust database for returned goods by entering orders, credits, etc. Within parameters expedites emergency orders upon customer requests.


• Maintains knowledge of company products and customer service processes.


• Other Duties as assigned with or without accommodation.


• Must maintain operational compliance with US and international regulatory agencies and guidelines (i.e. FDA, EU, HC, TGA, PIC/S, ISO, USP, NRC, cGMP, etc.).
  
  

Requirements

• High School diploma or equivalent required, Bachelor degree preferred.


• Minimum of 6 years of experience in a fast-paced customer service department (medical/pharmaceuticalexperience is ideal).


• Must have experience functioning as a liaison between Manager and team, fielding questions, problemsolving, etc.


• Experience in an inbound call center environment, retail, or any other customer/social service venue.


• Must be able to maintain multiple projects at one time


• Proficient in Microsoft Word, Excel and Access.


• Weekend duty and on-call hours are required when applicable.


• Knowledge of JDE / Oracle systems and Cloud Based phone systems preferred.


• Demonstrated excellence in written and oral communication.


• Must possess strong interpersonal, analytical and organizational skills.


• Must have a demonstrated ability to work on projects with minimal supervision.

Working Conditions:

• Standard office environment.


• Willingness to work in a team based environment.


• Close attention to detail required.


• May be required to sit for long periods of time while performing duties.


• Willingness to work in plant producing radioactive materials and requiring all employees to participate in safety programs designed to minimize potential and/or actual exposure levels.


• Responsibilities also include the ability to lift heavy objects, walk, bend, stoop, push, pull, reach, and climb stairs with or without accommodation.


• Must be able to work outside of regular work hours, including off shift, weekend, and holiday work as business needs require.

Competencies

ANALYZE + ADAPT

COMMUNICATE EFFECTIVELY

DEVELOP SELF + OTHERS

INTERNAL/EXTERNAL CUSTOMER-FOCUSED

RESULTS-DRIVEN

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Equal Opportunity Employer

Curium is anequal opportunity employerand believes everyone deserves respect, dignity and equality.All applicants will be considered for employmentwithout attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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