Head of Client Services

IdentityLogic Consulting LLC; United States; À distance; USD 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Equity participation negotiable

Résumé du poste

IdentityLogic Consulting LLC is seeking an experienced Client Success Leader to own the client experience and account health across our Identity and IAM portfolio. You will act as executive sponsor on key accounts, collaborating with delivery and BD on renewals, expansions, and recovery of at-risk clients.

This role requires a track record of growing accounts, improving satisfaction metrics, and presenting to C-level sponsors.

Qualifications

• 12+ years client-facing experience in IT consulting, IAM, or enterprise software.
• Proven leadership of an account management or client success organization.
• Track record of growing accounts and improving NPS or satisfaction metrics.
• Comfort presenting to and negotiating with C-level client sponsors.
• US-based with unrestricted work authorization.

Responsabilités

• Own client experience, account health, and post-sale relationship across the portfolio.
• Serve as executive sponsor on key accounts; build relationships with client sponsors and economic buyers.
• Drive renewals and account expansion in partnership with the BD team.
• Operate the client health framework: NPS, executive QBRs, escalation handling.
• Recover at-risk accounts; lead recovery plans with delivery leadership.
• Build the client services function as the firm scales: hiring, playbooks, tooling.
• Represent client voice in delivery, methodology, and product investment decisions.

Connaissances

Senior client success leader

Executive sponsorship & relationship

Account renewals & expansion

NPS improvement

IAM domain knowledge

US work authorization

Description du poste

Own client experience and account health across the IdentityLogic portfolio. Executive sponsor on key accounts; partner with delivery and BD on renewals, expansions, and recovery of at-risk accounts.

Responsibilities

• Own client experience, account health, and post-sale relationship across the portfolio
• Serve as executive sponsor on key accounts; build relationships with client sponsors and economic buyers
• Drive renewals and account expansion in partnership with the BD team
• Operate the client health framework: NPS, executive QBRs, escalation handling
• Recover at-risk accounts; lead recovery plans with delivery leadership
• Build the client services function as the firm scales: hiring, playbooks, tooling
• Represent client voice in delivery, methodology, and product investment decisions

Requirements

• 12+ years client-facing experience in IT consulting, IAM, or enterprise software
• Prior leadership of an account management or client success organization
• Demonstrated track record of growing accounts and improving NPS or equivalent satisfaction metrics
• Comfortable presenting to and negotiating with C-level client sponsors
• Working knowledge of the IAM market and IdentityLogic's competitive landscape
• US-based with unrestricted work authorization

Nice to have

• Background at a boutique IAM or security consulting firm
• Prior P&L responsibility
• Track record of standing up a client services function from scratch

Compensation and benefits

Competitive base plus account performance and retention bonus. Equity participation negotiable.