Enterprise Client Advisory Account Associate

Go.AI; United States; On-site; USD 90,000 - 150,000; Full time

Job summary

Go.AI is seeking an experienced professional to serve as the primary contact for enterprise accounts, building trusted relationships with executives, owners, compliance stakeholders, and end users. You will develop deep knowledge of each client's business, regulatory environment, and systems landscape.

You will lead onboarding across departments, manage deployment timelines, train users, track adoption, and translate feedback into product priorities, while coordinating with client IT and

Qualifications

• 4+ years in client services, consulting, account management, or implementation supporting enterprise or regulated clients
• Track record managing complex, multi-stakeholder engagements through to delivery
• Comfort navigating organizations with layered decision-making and formal governance
• Ability to explain technical concepts clearly to non-technical audiences
• Strong written and verbal communication, including executive-facing communication
• Action-oriented with judgment, follow-through, and comfort operating with ambiguity

Responsibilities

• Serve as the primary point of contact for enterprise accounts, building trusted relationships across sponsors, owners, compliance, and end users
• Develop deep working knowledge of each client's business, regulatory environment, and internal systems landscape
• Partner with client stakeholders to identify pain points, define AI use cases, document requirements, and map data sources for integration
• Lead onboarding across multiple departments and user groups, sequencing rollout to accommodate priorities and dependencies
• Manage deployment timelines and production readiness activities, coordinating across client IT, security, and infrastructure teams
• Build and deliver role-specific training for varied audiences, from analysts to executives
• Track adoption and usage patterns; run structured feedback cycles and translate input into prioritized product requests
• Triage and elevate technical issues, maintaining ownership of resolution through closure
• Prepare and lead recurring business reviews covering progress, risks, and expansion opportunities
• Maintain account documentation including stakeholder maps, deployment status, and issue logs

Skills

Client services

Account management

Stakeholder engagement

Executive communication

Project management

Regulatory understanding

Education

Bachelor's degree in business, information systems, sciences, or a related field

Job description

Responsibilities

• Serve as the primary point of contact for a small number of enterprise accounts, building trusted relationships across executive sponsors, business owners, compliance stakeholders, and end users
• Develop deep working knowledge of each client's business, regulatory environment, and internal systems landscape
• Partner with client stakeholders to identify pain points, define AI use cases, document requirements, and map data sources for integration
• Lead onboarding across multiple departments and user groups, sequencing rollout to account for competing priorities and internal dependencies
• Manage deployment timelines and production readiness activities, coordinating across client IT, security, and infrastructure teams
• Build and deliver role-specific training for varied audiences, from analysts to executives
• Track adoption and usage patterns; run structured feedback cycles and translate client input into prioritized product requests
• Triage and elevate technical issues, maintaining ownership of resolution through closure
• Prepare and lead recurring business reviews covering progress against milestones, open risks, and expansion opportunities
• Maintain account documentation including stakeholder maps, deployment status, and issue logs

Preferred

• Experience in banking, healthcare, insurance, or another regulated industry
• Familiarity with enterprise software deployment, integrations, or IT environments
• Exposure to AI/ML products or compliance technology

Requirements

• Bachelor's degree in business, information systems, sciences, or a related field
• 4+ years in client services, consulting, account management, or implementation, including direct experience supporting enterprise or highly regulated clients
• Track record managing complex, multi-stakeholder engagements through to delivery
• Comfort navigating client organizations with layered decision-making and formal governance processes
• Ability to explain technical concepts clearly to non-technical audiences
• Strong written and verbal communication, including executive-facing communication
• Action-oriented with strong judgment, follow-through, and comfort operating with ambiguity
• Detail-oriented, quick learner, and coachable
• Strong emotional intelligence and ability to manage difficult conversations with poise
• Willingness to travel to client sites as needed