Director, Team Member Experience & Early Careers

Ryan Companies US, Inc.; Cedar Rapids (IA); On-site; USD 93,000 - 125,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental and Vision Benefits

Retirement and Savings Benefits

Flexible Spending and Health Savings

Life Insurance

Short-Term and Long-Term Disability

Educational Assistance

Paid Time Off (PTO)

Employee Assistance and Wellness Plans

Family Planning & Parenting Benefits

Employee Discount Programs

Pet insurance

Charitable Donation Matching

Volunteer Time Off (VTO)

Employee Resource Groups (ERGs)

Job summary

Ryan Companies US, Inc. is seeking a Senior Manager, Team Member Experience & Engagement to lead improvements across the team member lifecycle, focusing on onboarding and Early Careers.

You will translate feedback into practical changes, partner with HR and business leaders, and build connected experiences that foster belonging, development, and retention. The role requires strategic thinking, journey mapping, and collaboration with multiple functions, with ongoing measurement and reporting to

Responsibilities

• Help shape the Team Member Experience strategy, priorities, and multiyear roadmap.
• Lead the enterprise view of the team member experience by identifying themes, gaps, and opportunities across key lifecycle moments.
• Own the strategy, design, delivery, and continuous improvement of the Early Careers programmatic experience.
• Define and champion shared principles that create consistent and connected team member experiences.
• Lead journey mapping to identify needs, pain points, gaps, handoffs, and moments that matter.
• Turn insights into priorities, recommendations, and coordinated improvement plans.
• Partner across HR and the business to help create a connected onboarding experience.
• Improve cross-functional coordination, communication, and shared ways of working.
• Use surveys, interviews, focus groups, program data, and workforce trends to find root causes and guide decisions.
• Define and track measures that evaluate team member experience, engagement, participation, and program impact.
• Provide leaders with clear updates, recommendations, risks, and decisions.
• Build internal skills in journey mapping, experience design, listening, measurement, and continuous improvement.

Job description

Ryan Companies US, Inc. is seeking a Senior Manager, Team Member Experience & Engagement to lead improvements across the team member lifecycle, focusing on onboarding and Early Careers.

You will translate feedback into practical changes, partner with HR and business leaders, and build connected experiences that foster belonging, development, and retention. The role requires strategic thinking, journey mapping, and collaboration with multiple functions, with ongoing measurement and reporting to