Head of Client Experience & Strategic Growth

Sasser, Inc.; Oak Brook (IL); On-site; USD 160,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K with company match

Paid vacation and holidays

Bonus potential

Job summary

Sasser, Inc. in Oak Brook, IL is seeking a Director of Client Experience to lead a team of Strategic Customer Managers and Strategic Account Managers, driving retention, renewals, and growth across key accounts.

You will standardize account management practices, own renewal pricing, and partner with Sales, Operations, Fleet, Credit, and Marketing to ensure a seamless customer experience for Express 4X4's nationwide truck rental platform.

Qualifications

• Experience in leading customer relationship management and account management teams.
• Proven ability to drive retention, renewals, and revenue growth within existing accounts.
• Strong collaboration across Sales, Operations, Fleet, Finance, Credit, and Marketing.

Responsibilities

• Lead the Customer Relationships organization with accountability for retention, revenue growth, customer satisfaction, and portfolio profitability.
• Develop and execute strategies to increase share of customer business and lifetime value.
• Establish and standardize account management disciplines including segmentation and business reviews.
• Own renewals and extensions, lead proactive save and win-back efforts for at-risk customers.
• Lead, coach, and develop Strategic Customer Managers and Strategic Account Managers.
• Partner with cross-functional leaders to deliver exceptional customer experiences and growth.

Skills

Leadership

Strategic thinking

Executive relationship management

CRM & analytics

Power BI

Education

Bachelor's degree in Business, Marketing, Management, or related field

Tools

Salesforce

CRM platforms

Job description

Sasser, Inc. in Oak Brook, IL is seeking a Director of Client Experience to lead a team of Strategic Customer Managers and Strategic Account Managers, driving retention, renewals, and growth across key accounts.

You will standardize account management practices, own renewal pricing, and partner with Sales, Operations, Fleet, Credit, and Marketing to ensure a seamless customer experience for Express 4X4's nationwide truck rental platform.