Head of Cinema Operations & Guest Experience

LOOK Dine-In Cinemas; Reston (OR); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, & Vision benefits

Complimentary food and movie access

Competitive compensation

Positive team environment

Job summary

LOOK Dine-In Cinemas is seeking an experienced General Manager to lead theater operations and build outstanding guest experiences. You will guide the team, ensure high-quality service, manage performance, and foster a vibrant, engaging atmosphere in a fast-paced setting.

Ideal candidates have a strong hospitality management background, proven leadership skills, and a commitment to accountability. This role offers a dynamic work environment with opportunities for career growth and guest-focused

Qualifications

• 8+ years of hospitality management experience in a dynamic environment, preferably dine-in theater management.
• Demonstrate strong leadership and motivational skills to inspire and guide your team.
• Maintain a professional appearance and act as a positive role model for others.
• Hold yourself and team members accountable to meet high standards.
• Ability to acquire Manager Safe Serve Certification.
• Proficiency in ordering, receiving, invoicing, and inventory procedures.
• Physical ability to lift up to 50 lbs.
• Flexibility to work nights, weekends and holidays.

Responsibilities

• Set the bar for guest services, ensuring our team delivers outstanding experiences.
• Adopt and exemplify core values, code of conduct, and operational guidelines.
• Cultivate effective communication among team members, providing guidance and support.
• Collaborate with leadership to improve operational models and report on growth opportunities.
• Own hiring, training, and disciplinary actions to maintain a positive work environment.
• Manage vendor relationships and be the primary contact for assigned areas.
• Work closely with guests, team members, and corporate agents to ensure exceptional experiences.
• Listen attentively and address guest concerns to ensure satisfaction.

Skills

Hospitality leadership

Guest experience

Operations management

Staff development

Vendor management

Hiring & training

Job description

LOOK Dine-In Cinemas is seeking an experienced General Manager to lead theater operations and build outstanding guest experiences. You will guide the team, ensure high-quality service, manage performance, and foster a vibrant, engaging atmosphere in a fast-paced setting.

Ideal candidates have a strong hospitality management background, proven leadership skills, and a commitment to accountability. This role offers a dynamic work environment with opportunities for career growth and guest-focused