Guest Experience Manager - High-Volume Cinema

Black Box Management Group; McLean (VA); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision benefits

Complimentary dining and free movie

Competitive compensation

Energetic team environment

Résumé du poste

LOOK Dine-In Cinemas in McLean, VA is seeking a Front of House Manager who loves movies and delivering memorable guest experiences. You will lead daily operations, uphold service standards, and foster a positive, energetic team environment.

We value leadership, reliability, and a hands-on approach to staffing, training, safety, and guest satisfaction. This role offers high-volume excitement, room for advancement, and engaging work with delicious cinema dining and tech-driven experiences.

Qualifications

• Minimum 2 years hospitality management in a high-volume environment.
• Proven ability to lead and motivate teams.
• Ability to obtain Manager Safe Serve Certification.
• Proficiency in ordering, receiving, invoicing, and inventory procedures.
• Flexibility to work nights, weekends, and holidays.

Responsabilités

• Set the standard for guest services by ensuring team members meet high-quality standards.
• Embod the company's values, code of conduct, and guidelines.
• Lead operations from safety to event execution to create memorable guest experiences.
• Foster communication among hourly team members and provide guidance.
• Collaborate with General Manager to improve operations and report opportunities.

Connaissances

Hospitality management

Staff leadership

Training & development

Communication

Scheduling

Outils

Scheduling software

Office tools

Inventory systems

Description du poste

LOOK Dine-In Cinemas in McLean, VA is seeking a Front of House Manager who loves movies and delivering memorable guest experiences. You will lead daily operations, uphold service standards, and foster a positive, energetic team environment.

We value leadership, reliability, and a hands-on approach to staffing, training, safety, and guest satisfaction. This role offers high-volume excitement, room for advancement, and engaging work with delicious cinema dining and tech-driven experiences.