General Manager

LOOK Dine-In Cinemas; Reston (OR); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, & Vision benefits

Complimentary food and movie access

Competitive compensation

Positive team environment

Job summary

LOOK Dine-In Cinemas is seeking an experienced General Manager to lead theater operations and build outstanding guest experiences. You will guide the team, ensure high-quality service, manage performance, and foster a vibrant, engaging atmosphere in a fast-paced setting.

Ideal candidates have a strong hospitality management background, proven leadership skills, and a commitment to accountability. This role offers a dynamic work environment with opportunities for career growth and guest-focused

Qualifications

• 8+ years of hospitality management experience in a dynamic environment, preferably dine-in theater management.
• Demonstrate strong leadership and motivational skills to inspire and guide your team.
• Maintain a professional appearance and act as a positive role model for others.
• Hold yourself and team members accountable to meet high standards.
• Ability to acquire Manager Safe Serve Certification.
• Proficiency in ordering, receiving, invoicing, and inventory procedures.
• Physical ability to lift up to 50 lbs.
• Flexibility to work nights, weekends and holidays.

Responsibilities

• Set the bar for guest services, ensuring our team delivers outstanding experiences.
• Adopt and exemplify core values, code of conduct, and operational guidelines.
• Cultivate effective communication among team members, providing guidance and support.
• Collaborate with leadership to improve operational models and report on growth opportunities.
• Own hiring, training, and disciplinary actions to maintain a positive work environment.
• Manage vendor relationships and be the primary contact for assigned areas.
• Work closely with guests, team members, and corporate agents to ensure exceptional experiences.
• Listen attentively and address guest concerns to ensure satisfaction.

Skills

Hospitality leadership

Guest experience

Operations management

Staff development

Vendor management

Hiring & training

Job description

About LOOK:

Brought to you by the original founder of in-theater dining with over 20 years of experience, we are thrilled to announce our rapidly growing new brand—LOOK Dine-In Cinemas! We seamlessly integrate movies with excellent food and the newest technology to deliver guests with our signature uninterrupted theater experience! LOOK will be welcoming millions of visitors each year so get ready for high volume, great energy and incredible career path opportunities! We want to ensure every guest and teammate has an incredible experience and is excited to come back for more!

Job Summary:

Are you a vibrant and passionate movie lover with extensive experience in leadership roles? We are seeking a dynamic and experienced General Manager to lead our team and build outstanding guest experiences. As the General Manager, you will be responsible for all aspects of the theater's operations, including leading the team, ensuring high-quality service, maintaining performance, and encouraging a vibrant and enjoyable atmosphere. If you love movies, have a strong background in hospitality management, and thrive in a fast-paced environment, we want you on our team!

What You'll Do:

• Set the bar for guest services, ensuring that our team consistently delivers outstanding experiences.
• Adopt and exemplify our core values, code of conduct, and operational guidelines, fostering a professional and vibrant work environment.
• Cultivate effective communication among team members, providing guidance and support to help them excel.
• Collaborate with leadership to continuously improve operational models, and report on successes and growth opportunities.
• Assist in staffing by owning the hiring, training, and disciplinary actions, cultivating a positive and motivating work environment.
• Manage vendor relationships and be the primary point of contact for assigned areas of responsibility.
• Work closely with team members, guests, and corporate agents to ensure consistent and exceptional guest experiences.
• Listen attentively, communicate effectively, and promptly address any guest concerns to ensure their satisfaction.

What You'll Need:

• 8+ years of hospitality management experience in a dynamic environment, preferably with previous experience in dine-in theater management.
• Demonstrate strong leadership and motivational skills to inspire and guide your team.
• Maintain a professional appearance and act as a positive role model for others.
• Hold yourself and team members accountable to consistently meet high standards of dedication and behavior.
• Ability to acquire any required Manager Safe Serve Certification.
• Proficiency in ordering, receiving, invoicing, and inventory procedures.
• Physical capability to lift up to 50 lbs.
• Flexibility to work various shifts, including nights, weekends, and holidays.

Benefits:

• Medical, Dental, & Vision Benefits to support your well-being.
• Competitive compensation package.
• Enjoy complimentary delicious food and watch movies on the big screen for free!
• Make a positive impact on your team's lives and build memorable guest experiences by being around happy and hardworking people.

Equal Opportunity Employer

The Company will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. Company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a job interview) if so requested. This application is considered current for ninety (90) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.