Head of Cigar Lounge Operations

Casa de Montecristo; New York (NY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Paid Time Off

Floating holidays

Health & Wellness Benefits

401(k) Retirement Plan

Company-Paid Insurance

Career Development Opportunities

Employee Discounts

Job summary

Casa de Montecristo is seeking a General Manager to lead the lounge operations with a focus on hospitality, bar experience, and guest engagement. The role drives sales and profitability across bar, retail, and events while building a top-performing team.

Responsibilities include on-floor leadership, regulatory compliance, and maintaining a premium lounge atmosphere. Strong coaching, communication, and strategic planning are essential.

Qualifications

• Strong hospitality mindset and guest service focus.
• Experience managing P&L in hospitality or retail.
• Excellent communication and leadership abilities.

Responsibilities

• Drives overall sales, KPIs, and profitability for the location across bar, retail and events.
• Leads day-to-day lounge operations as on-the-floor leader with high service standards.
• Ensures compliance with all regulations and maintains a safe environment.
• Builds a hospitality-first culture with an engaged, knowledgeable team.
• Analyzes retail trends and boosts topline sales via education, events and partnerships.
• Manages full P&L and monitors expenses to meet budget objectives.
• Oversees bar and lounge operations, service flow, and beverage quality.
• Recruits, trains and develops high-performing staff; provides coaching and feedback.
• Acts as brand ambassador in the Nashville Market and builds local awareness.
• Maintains premium look and feel of the lounge.

Skills

Hospitality mindset

Guest experience

Team motivation

P&L management

Analytical skills

Time management

Executive presence

Fluent English

Strong communication

Education

Bachelor’s Degree

Tools

Microsoft Word/Excel/Outlook

Job description

Casa de Montecristo is seeking a General Manager to lead the lounge operations with a focus on hospitality, bar experience, and guest engagement. The role drives sales and profitability across bar, retail, and events while building a top-performing team.

Responsibilities include on-floor leadership, regulatory compliance, and maintaining a premium lounge atmosphere. Strong coaching, communication, and strategic planning are essential.