Premium Cigar Lounge GM - Lead Guest Experience & Growth

TABACALERA USA Inc.; New York (NY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Paid Time Off (PTO) & floating HOLIDAS

Health & Wellness Benefits

401(k) with company match

Short-term & long-term disability and

Career development

Employee discounts on cigars

Job summary

Casa de Montecristo is seeking a General Manager to lead the Nashville Market lounge operations, focusing on hospitality, guest engagement, bar and retail profitability. You will build a high-performing team, drive sales, and ensure a premium guest experience across events and partnerships.

The role requires hands-on leadership, strong P&L discipline, and the ability to maintain compliance, coach staff, and evolve operations in a fast-paced environment while reflecting the brand's premium

Qualifications

• Strong hospitality mindset with a focus on guest experience and service quality.
• A track record of motivating and inspiring a team of individuals to meet challenges.
• Demonstrated flexibility and emotional intelligence to confront frequently changing business conditions with energy and accountability.
• Solid business acumen, with experience managing P&L in hospitality or retail.
• Analytical and problem-solving uses data to make informed decisions with pace.
• Understands the big picture and demonstrates good judgement to best serve the
• Excels in time management and Ability to manage competing priorities and thrive in a fast-paced environment.
• Natural communicator with a strong executive presence. Known to build relationships both inside and outside the organization.
• Three plus years of retail or hospitality management
• Bachelor’s Degree
• Experience managing bar operations/ and or multi revenue streams (bar+retail) is a plus
• Ability to work a flexible schedule (night, weekends, holidays)
• Previous experience with successful coaching and developing others is
• Exceptional interpersonal skills
• Superb oral and written English communication skills (Proficient with Word, Excel, and Outlook)
• Hands on team player with a strong work-ethic

Responsibilities

• Drives overall sales, KPIs, and profitability for the location across bar, retail and events.
• Leads the day-to-day operations of the lounge as an on the floor, hands on leader, ensuring a high level of service and a strong guest experience.
• Ensures compliance with all state and local regulations. Maintains a comfortable, responsible and safe environment.
• Sets and maintains a hospitality-first culture, where team members are engaged, knowledgeable, and focused on delivering great service.
• Analyzes and measures retail business trends. Seeks opportunities and implements plans to increase topline retail sales and profitability through product education, events, and outside partnerships.
• Full P&L responsibility. Monitors all expenses and costs within the store to achieve positive store contribution and be in line with the budget objectives set.
• Oversees bar and lounge operations, including service flow, beverage quality, and overall atmosphere.
• Recruit, train and lead a team of top performing associates. Challenges and inspires others to achieve and execute sales driving initiatives.
• Maintains an active performance development process. Provides coaching in the moment and performance feedback to employees. Conduct formal performance reviews consulting with HR.
• Acts as a brand ambassador in the Nashville Market, building relationships and driving local awareness.
• Maintains the overall look and feel of the lounge to ensure it reflects a premium experience.
• Demonstrates an energetic, persistent and professional demeanor always.
• Other duties as assigned by the Market Manager.

Skills

Hospitality leadership

Team motivation

P&L management

Data-driven decisions

Executive presence

Communication skills

Time management

Multi-tasking

Interpersonal skills

Problem-solving

Education

Bachelor’s Degree

Tools

Word

Excel

Outlook

Job description

Casa de Montecristo is seeking a General Manager to lead the Nashville Market lounge operations, focusing on hospitality, guest engagement, bar and retail profitability. You will build a high-performing team, drive sales, and ensure a premium guest experience across events and partnerships.

The role requires hands-on leadership, strong P&L discipline, and the ability to maintain compliance, coach staff, and evolve operations in a fast-paced environment while reflecting the brand's premium