Lounge & Bar General Manager – Guest Experience & Growth

Casa de Montecristo; New York (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Paid Time Off

Health & Wellness Benefits

401(k) Retirement Plan

Company-Paid Insurance (STD/LTD/Life)

Career Development

Employee Discounts on cigars

Job summary

Casa de Montecristo in Nashville seeks a General Manager to lead lounge operations, focusing on hospitality, bar experience, and guest engagement. You will drive topline sales, manage an on-floor team, and ensure a premium environment across bar, retail and events.

You will coach staff, monitor KPIs, and maintain brand standards while collaborating with HR and senior leadership to deliver outstanding guest service.

Qualifications

• Bachelor’s degree required.
• 3+ years of retail or hospitality management experience.
• Strong leadership and coaching capabilities.
• Proficient in MS Office and basic data analysis.

Responsibilities

• Lead day-to-day lounge operations with a hands-on, on-the-floor approach.
• Drive sales, KPIs, and profitability across bar, retail, and events.
• Maintain compliance, safety, and a premium guest experience.
• Recruit, train, and develop a high-performing team.
• Act as brand ambassador and build local relationships.

Skills

Hospitality mindset

Team leadership

P&L management

Analytical thinking

Executive presence

English communication

Time management

Interpersonal skills

Education

Bachelor’s Degree

Tools

Word

Excel

Outlook

Job description

Casa de Montecristo in Nashville seeks a General Manager to lead lounge operations, focusing on hospitality, bar experience, and guest engagement. You will drive topline sales, manage an on-floor team, and ensure a premium environment across bar, retail and events.

You will coach staff, monitor KPIs, and maintain brand standards while collaborating with HR and senior leadership to deliver outstanding guest service.