Head of Central Robot Operations & Global Expansion

DoorDash Canada; San Francisco (CA); On-site; USD 173,000 - 255,000; Full time

Benefits offered by this job

401(k) plan with employer matching

Paid parental leave

Wellness benefits

Commuter benefits match

Paid time off and paid sick leave

Job summary

DoorDash is seeking a Head of Central Robot Operations to lead the center that powers autonomous robot delivery at scale. You will own the operating model, governance, and the teams required to scale from pilot markets to a global network, partnering with Engineering, Product, Safety, and Legal.

You will drive strategic planning, dashboards, and KPI governance while ensuring safe, reliable fleet operations and rapid market expansion.

Qualifications

• 15+ years of leadership experience in operations, robotics, autonomous vehicles, logistics, aviation, mobility, or other large-scale operational environments.
• Demonstrated success building and leading complex, cross-functional operations organizations.
• Experience operating 24/7 mission-critical operations with measurable service-level commitments.

Responsibilities

• Define the long-term operating model, organizational structure, and roadmap for Central Robot Operations.
• Lead the 24/7 Remote Assistance organization responsible for supporting autonomous robots requiring human intervention.
• Own the operational lifecycle of geospatial assets including HD maps, geofences, routing data, and points of interest.
• Develop the playbook for launching new cities, campuses, and operating zones.
• Lead strategy and execution for hubs, depots, charging infrastructure, parking locations, maintenance facilities, and operational footprint.
• Build the planning, analytics, governance, and reporting engine for Robot Operations.
• Partner with Public Policy and Legal teams to support permits, regulatory engagement, compliance initiatives, and government relationships.
• Build and lead the Program Management Office (PMO) for Robot Operations.
• Develop standardized playbooks, SOPs, operating mechanisms, and continuous improvement programs across all Central Operations functions.
• Foster a culture of operational excellence, ownership, innovation, and customer obsession.

Skills

Leadership

Operations strategy

Cross-functional leadership

SQL

BI tools

Education

Bachelor’s degree in Engineering/Operations/CS/Business

Tools

SQL

BI tools

Dashboarding

Job description

DoorDash is seeking a Head of Central Robot Operations to lead the center that powers autonomous robot delivery at scale. You will own the operating model, governance, and the teams required to scale from pilot markets to a global network, partnering with Engineering, Product, Safety, and Legal.

You will drive strategic planning, dashboards, and KPI governance while ensuring safe, reliable fleet operations and rapid market expansion.