Robotics Operations Manager – Field Leadership & KPIs

DoorDash USA; Salt Lake City (UT); On-site; USD 110,000 - 160,000; Full time

Job summary

DoorDash Labs is seeking an Associate Operations Manager to help lead a team working on robotics solutions that solve real business problems. You will ensure that DoorDash Labs executes operations efficiently and maximizes its operational potential, reporting to the General Manager of our robotics team.

You’ll be 100% in-office and in-field across the Greater Salt Lake Area, with limited travel to new markets as needed, collaborating with cross-functional partners to drive real-time operations

Qualifications

• 6+ years of experience.
• Experience with operational leadership of a team of 10-50.
• Deep experience in autonomous vehicles and/or robotics.
• Strong communication skills - you can concisely present complex ideas to subordinates, peers, cross-functional partners and senior leadership alike.
• An “And not Or” mentality - both quantity and quality in our operations matter and we do not consider them contradictory.
• Intrinsic motivation and confidence operating independently as well as with a team.
• Belief in 1% better every day.

Responsibilities

• Rigorously tracking daily KPIs and work with all sides of our operations to maximize our output and commercial availability of supply.
• Establish strong relationships and followership with the general manager, operations team managers and a co-located service team, motivating the whole team to work as one.
• Incorporate, adopt and refine daily and weekly processes for the management of real-time operations, working closely with other leaders.
• Build strong relationships with cross-functional partners, including remote assistance, technical program management, facilities, engineering and many other key stakeholders to provide an understanding of the current state of operations and resource allocation.
• Contribute with creative operational solutions to complex and ambiguous technical problems, unlocking the next big autonomy bet.
• Provide onsite leadership and expertise for incident response, in the case things don’t match expectations and need guidance and leadership.
• Work effectively in gray space, bringing clarity to uncertainty, to enable tactical and strategic decision making and push the program forward!

Skills

Operational leadership

Communication

Autonomous robotics

Team leadership

Stakeholder management

Job description

DoorDash Labs is seeking an Associate Operations Manager to help lead a team working on robotics solutions that solve real business problems. You will ensure that DoorDash Labs executes operations efficiently and maximizes its operational potential, reporting to the General Manager of our robotics team.

You’ll be 100% in-office and in-field across the Greater Salt Lake Area, with limited travel to new markets as needed, collaborating with cross-functional partners to drive real-time operations