Head of CE Enterprise Operations & Portfolio Delivery

F. Hoffmann-La Roche AG; United States; Remoto; USD 159.000 - 295.000; Tempo integral

Resumo da vaga

Genentech in the United States is seeking a Head of Customer Engagement Enterprise Operations to lead the enterprise operating system that enables CE to focus on high-priority initiatives, launches, RBO work, and field-sponsored commitments.

This senior leader will align CE leadership with field partners, drive governance, readiness, and delivery, and provide executives with clear visibility into portfolio progress and outcomes.

Qualificações

• Bachelor's degree required.
• Minimum of 10-12 years of pharmaceutical, biotechnology, consulting, commercial, strategic, operational, and/or analytical experience.
• Significant operations, portfolio, program, or enterprise transformation experience, including leading and managing teams.
• Demonstrated experience leading within large, complex, matrixed organizations.
• Experience establishing governance, prioritization, portfolio management, and execution systems.
• Demonstrated ability to influence senior leaders and lead through others.
• Experience leading organizational change and building new capabilities.
• Ability and willingness to travel for internal and external business meetings.

Responsabilidades

• Lead the Launch Operations Manager, Portfolio Operations Manager, Enterprise Initiatives Manager, and Enterprise Operations Leads.
• Establish clear roles, decision rights, standards, and ways of working across Enterprise Operations.
• Build a strong Enterprise Operations community that shares tools, practices, insights, and capacity across workstreams.
• Create the capabilities required for teams to prioritize, govern, and deliver complex enterprise work with consistency.
• Recruit, develop, and retain high-performing talent and create meaningful development opportunities across the organization.
• Own the enterprise portfolio of CE initiatives, launches, RBO work, and field-partner-sponsored commitments.
• Establish intake, evaluation, prioritization, and sequencing processes for proposed enterprise work.
• Maintain an integrated view of portfolio demand, dependencies, duplication, capacity constraints, and tradeoffs.
• Ensure resources are concentrated on the highest-value work aligned to CE strategy and business priorities.
• Provide recommendations to CE Leadership on portfolio choices, sequencing, and resource allocation.
• Set common standards for launch readiness, initiative governance, milestone management, outcome measurement, and escalation.
• Oversee integrated launch planning, readiness assessment, risk escalation, and post-launch review across CE.
• Ensure selected enterprise initiatives have clear sponsors, owners, milestones, measures, and decision paths.
• Establish disciplined governance that supports timely decisions without creating unnecessary process burden.
• Drive accountability for delivery against agreed priorities, milestones, and outcomes.
• Create a clear operating model for Regional leaders, HEDs, and other field partners to sponsor enterprise work without carrying the operational burden alone.
• Ensure field-sponsored priorities enter the same transparent intake, prioritization, governance, and delivery system as other enterprise work.
• Oversee RBO operations support and integration with broader CE portfolio planning and execution.
• Connect enterprise work to the appropriate Regions, teams, field partners, and operational capabilities required for delivery.
• Surface recurring field needs that should be addressed once, at scale, through enterprise solutions.
• Provide CE Leadership with a clear, consolidated view of enterprise priorities, progress, risks, dependencies, and capacity.
• Own portfolio governance and decision cadence, including materials for CELT decisions and escalations.
• Establish executive dashboards and outcome reviews that focus attention on the most important issues and decisions.
• Identify opportunities to simplify governance, reduce duplication, and improve speed and consistency of enterprise execution.
• Continuously evolve the Enterprise Operations model based on business needs, field feedback, and lessons from execution.

Conhecimentos

Strategic portfolio management

People leadership

Executive communication

Decision governance

Formação

Bachelor's degree

Graduate-level degree

Descrição da vaga

Genentech in the United States is seeking a Head of Customer Engagement Enterprise Operations to lead the enterprise operating system that enables CE to focus on high-priority initiatives, launches, RBO work, and field-sponsored commitments.

This senior leader will align CE leadership with field partners, drive governance, readiness, and delivery, and provide executives with clear visibility into portfolio progress and outcomes.