Head of CCSM Analytics & Insights

Publix Super Markets; Lakeland (FL); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Employee stock ownership plan

401(k) retirement savings plan

Group health, dental and vision plans

Paid Time Off

Paid Parental Leave

Disability insurance

Tuition reimbursement

Free hot lunches

Job summary

Publix Super Markets seeks a senior leader to own the Customer Care and Social Media analytics roadmap. You will drive the strategy, governance, and delivery of insights across care, social, and digital channels, leading a multidisciplinary team to ensure data integrity and actionable intelligence.

The role emphasizes transforming data into decision-ready insights, improving customer experience and protecting the Publix brand through robust measurement and storytelling.

Qualifications

• Bachelor’s degree or equivalent in an analytical field.
• 10+ years performing analytical work and cross-functional projects.
• 3+ years of management or supervisory experience.
• Strong leadership, communication, and project management skills.
• Expert knowledge of analytics strategies, tools, and best practices.
• Ability to adapt to new information, processes, and technology.

Responsibilities

• Lead CCSM analytics strategy, priorities, methodologies, and outputs.
• Govern CCSM data architecture, integration, and data management practices.
• Translate feedback and signals into actionable insights for strategy and CX.
• Define and monitor performance measurement frameworks for outcomes.

Skills

Interpersonal skills

Leadership

Management experience

Analytical thinking

Cross-functional collaboration

Storytelling with data

Communication skills

Adaptability

Problem solving

Education

Bachelor’s degree in Analytics, Data Science, Statistics, Engineering, IT, CS

MBA or Master’s degree in analytics or IT

Tools

Power BI

Dataverse

Power Platform

Microsoft Excel

Microsoft Access

Job description

Publix Super Markets seeks a senior leader to own the Customer Care and Social Media analytics roadmap. You will drive the strategy, governance, and delivery of insights across care, social, and digital channels, leading a multidisciplinary team to ensure data integrity and actionable intelligence.

The role emphasizes transforming data into decision-ready insights, improving customer experience and protecting the Publix brand through robust measurement and storytelling.