Senior Subrogation Recovery Specialist

Crawford & Company; Peachtree Corners (GA); On-site; USD 75,000 - 110,000; Full time

Job summary

Crawford & Company in Georgia is seeking an experienced claims professional to handle personal auto claims with property-casualty and subrogation exposure. You will work independently, communicate clearly with clients and attorneys, and assess losses using established procedures.

Responsibilities include documentation, negotiations, mediations/arbitrations, mentoring teammates, and supporting the claims management team.

Qualifications

• 4-year degree preferred or equivalent experience.
• 7+ years handling personal auto claims with property-casualty or subrogation experience.
• Ability to work independently while assimilating various technical subjects.
• Strong written and oral communication, negotiation and presentation skills.
• Advanced analytical and problem solving skills with the ability to manage and prioritize multiple projects.
• Effective interpersonal skills to interact with internal and external clients.

Responsibilities

• Researches, documents and recaps coverage and loss information; could include comprehensive and complex calls.
• Communicates over the phone to ensure understanding of reports and documents.
• Performs an evaluation of the loss to determine potential total losses using established procedures.
• Interprets statutes and case laws to build a strong case for coverage and liability.
• Files subrogation claims in Arbitration Forums with persuasive arguments.
• Provides prompt, friendly, courteous, accurate, and helpful service including information about the claim handling process, claim number, name of adjuster, and general questions about existing claims.
• Effectively follows appropriate process for assignment of claims to adjusters.
• Contacts customers, insureds, claimants, attorneys or others to obtain or clarify information.
• Proficient use of MS Office applications and PDF documents.
• Decisive and organized, with strong organizational skills.
• Adapts to occasional high-pressure situations.
• Familiarity with claims-handling procedures.
• Performs other various duties as assigned.
• Should be able to work independently with little to no supervision.
• Be able to handle more complex/higher exposure claims.
• Demonstrate knowledge/Ability to assist the team manager in assignment/assessment of claims.
• Provide training/mentor less experienced team members.
• Attend and handles mediation/arbitrations on other team members' cases in addition to their own.

Skills

Communication skills

Negotiation

Analytical thinking

Independent work

Interpersonal skills

Claims handling knowledge

MS Office proficiency

Documentation

Education

4-year bachelor's degree preferred

Tools

MS Office

PDF documents

Job description

Crawford & Company in Georgia is seeking an experienced claims professional to handle personal auto claims with property-casualty and subrogation exposure. You will work independently, communicate clearly with clients and attorneys, and assess losses using established procedures.

Responsibilities include documentation, negotiations, mediations/arbitrations, mentoring teammates, and supporting the claims management team.