Head of Care Operations & Marketing

Insight Global (United States); New York (NY); On-site; USD 100,000 - 150,000; Full time

Job summary

A large home care company is seeking a Director of Operations to oversee and optimize operational processes that enhance member experience and caregiver engagement. The role demands over 5 years of experience in managing operational workflows, expertise in collaborating with marketing teams, and ensuring compliance with health regulations. The Director will play a key part in improving onboarding processes while maintaining effective coordination with stakeholders. This is a full-time position based in New York, offering a competitive salary range of $100,000 to $150,000 annually.

Qualifications

• 5+ years of experience managing complex operational workflows ideally in a home care or healthcare setting.
• Strong skills in designing, implementing, and improving operational processes.
• Proven ability to lead cross-functional teams and foster a culture of accountability.
• Experience leading and collaborating with marketing departments.
• Ability to manage relationships across multiple stakeholders with competing priorities.

Responsibilities

• Oversee and optimize operational processes driving member experience and caregiver engagement.
• Ensure compliance with clinical and regulatory requirements.
• Maintain coordination with insurance providers.
• Oversee the marketing department and drive member and caregiver engagement.

Skills

Management of complex operational workflows

Designing and implementing operational processes

Leadership of cross-functional teams

Collaboration with marketing departments

Stakeholder relationship management

Job description

A large home care company is seeking a Director of Operations to oversee and optimize operational processes that enhance member experience and caregiver engagement. The role demands over 5 years of experience in managing operational workflows, expertise in collaborating with marketing teams, and ensuring compliance with health regulations. The Director will play a key part in improving onboarding processes while maintaining effective coordination with stakeholders. This is a full-time position based in New York, offering a competitive salary range of $100,000 to $150,000 annually.