Director of Operations

Insight Global (United States); New York (NY); On-site; USD 100,000 - 150,000; Full time

Job summary

A large home care company is seeking a Director of Operations to oversee and optimize operational processes that enhance member experience and caregiver engagement. The role demands over 5 years of experience in managing operational workflows, expertise in collaborating with marketing teams, and ensuring compliance with health regulations. The Director will play a key part in improving onboarding processes while maintaining effective coordination with stakeholders. This is a full-time position based in New York, offering a competitive salary range of $100,000 to $150,000 annually.

Qualifications

• 5+ years of experience managing complex operational workflows ideally in a home care or healthcare setting.
• Strong skills in designing, implementing, and improving operational processes.
• Proven ability to lead cross-functional teams and foster a culture of accountability.
• Experience leading and collaborating with marketing departments.
• Ability to manage relationships across multiple stakeholders with competing priorities.

Responsibilities

• Oversee and optimize operational processes driving member experience and caregiver engagement.
• Ensure compliance with clinical and regulatory requirements.
• Maintain coordination with insurance providers.
• Oversee the marketing department and drive member and caregiver engagement.

Skills

Management of complex operational workflows

Designing and implementing operational processes

Leadership of cross-functional teams

Collaboration with marketing departments

Stakeholder relationship management

Job description

Base pay range

$100,000.00/yr - $150,000.00/yr

Job Description

Insight Global is seeking an experienced and highly organized Director of Operations for our client, a large home care company, dedicated to providing exceptional home health services that prioritize both patient well‑being and caregiver support. This client operates at the intersection of compassionate care and operational excellence, ensuring that every member receives the highest quality experience throughout their care journey.

The Director of Operations will be responsible for overseeing and optimizing the operational processes that drive member experience and caregiver engagement. This role focuses on the end‑to‑end onboarding and care initiation process for members, ensuring compliance with clinical and regulatory requirements, and maintaining seamless coordination with insurance providers. The Director will also oversee the marketing department and play a key role in marketing to members and caregivers, attracting new business, and ensuring operational efficiency across the organization. This position does not include oversight of finance, billing, IT, HR, compliance, or business development functions.

Required Skills and Experience

• 5+ years of experience managing complex operational workflows ideally in a home care or healthcare setting.
• Strong skills in designing, implementing, and improving operational processes.
• Proven ability to lead cross‑functional teams and foster a culture of accountability.
• Experience leading and collaborating with marketing departments.
• Ability to manage relationships across multiple stakeholders with competing priorities.

Nice to Have Skills and Experience

• Experience in home health industry.

Seniority Level

• Director

Employment Type

• Full‑time

Job Function

• Other

Industries

• Nursing Homes and Residential Care Facilities

Additional Information

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