Head of Cardholder Growth & Experience

Kroger; Cincinnati (OH); On-site; USD 120,000 - 170,000; Full time

Job summary

Kroger in Cincinnati seeks a strategic leader to guide the existing credit card customer program, driving sales growth and a superior customer experience. This role partners with marketing, store teams, and external partners to test offers and optimize spend, while focusing on P/L performance and program execution.

The ideal candidate brings 5+ years in retail/financial services with strong negotiation and leadership capabilities, delivering measurable value across multiple channels.

Qualifications

• 5+ years of leading people or working with external partners.
• 5+ years in retail, merchandising or financial services.
• 5+ years of negotiation with external partners.
• Deep understanding of P/L drivers.
• Demonstrated accuracy and attention to detail.
• Excellent oral and written communications skills.
• Strong leadership and interpersonal relationship building.

Responsibilities

• Develop long term existing customer strategy and new offers by assessing competition, customer needs, and research findings.
• Create business cases for marketing offers to existing customers and assess ROI.
• Lead annual plans and initiatives to drive sales and maintain attrition profitably.
• Use data driven strategies and A/B testing with partners to optimize spend and budget.
• Collaborate with internal partners such as Marketing and cross functional teams and external partners.
• Implement programs across multiple channels to hit goals.
• Manage forecasting and KPI tracking and campaign analysis related to sales.
• Maintain awareness of competitive landscape to inform program development.
• Communicate, promote and execute Kroger Personal Finance programs and initiatives across Kroger and divisional teams.
• Partner with all business lines to deliver execution at store level to meet financial targets.
• Travel to meet with internal and external partners.
• Must be able to perform essential job functions with or without reasonable accommodation.

Skills

Leadership

Cross-functional collaboration

Data-driven strategy

A/B testing

External partner management

Job description

Kroger in Cincinnati seeks a strategic leader to guide the existing credit card customer program, driving sales growth and a superior customer experience. This role partners with marketing, store teams, and external partners to test offers and optimize spend, while focusing on P/L performance and program execution.

The ideal candidate brings 5+ years in retail/financial services with strong negotiation and leadership capabilities, delivering measurable value across multiple channels.