Head of BDR Growth & AI-Driven Pipeline

Kustomer; New York (NY); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Stock options

Health insurance

401K

Job summary

Kustomer in New York, NY is hiring a Business Development Manager to join our Marketing team. You will lead, coach, and scale a team of outbound BDRs, refine the playbook, and translate market signals into a robust pipeline that fuels our GTM motion.

You’ll embed AI workflows into prospecting, partner with Marketing and RevOps on ICP and campaigns, and coach your team with data-driven reviews. This hands-on leadership role sits in a fast-growing, remote-friendly SaaS company with a collaborative

Qualifications

• 2+ years in a first-line leadership role within the Business Development function, with a demonstrated track record of success across multiple companies in SaaS or related industries
• You’ve built pipeline in enterprise or mid-market SaaS, consistently hitting quotas yourself and coaching others to do the same.
• Deep fluency in outbound motion: sequences, account-based strategies, and personalization at scale
• Strong CRM and sales engagement tool proficiency (Salesforce, Outreach, Salesloft, or similar), including fluency in AI tooling to drive efficiency
• Exceptional coach and communicator; track record of cross-functional collaboration with RevOps and Sales leadership

Responsibilities

• Lead, coach, and grow a team of outbound BDRs; hiring, ramping, and developing talent to consistently hit and exceed pipeline quotas
• Build and refine outbound prospecting playbooks, cadences, and messaging that cut through the noise
• Partner closely with Marketing and Sales leadership to align on ICP, campaign strategy, and lead handoff processes
• Drive performance management through weekly 1:1s, pipeline reviews, and data-informed coaching
• Own CRM hygiene, reporting, and forecasting; turning activity data into actionable insights
• Run monthly business reviews tracking pipeline attainment, productivity trends, and program ROI
• Stay hands-on with the team by joining live calls, sitting in on prospect conversations, and coaching in real time alongside your BDRs

Skills

Leadership

Pipeline development

Outbound sales

CRM proficiency

AI tooling

Tools

Salesforce

Outreach

Salesloft

Job description

Kustomer in New York, NY is hiring a Business Development Manager to join our Marketing team. You will lead, coach, and scale a team of outbound BDRs, refine the playbook, and translate market signals into a robust pipeline that fuels our GTM motion.

You’ll embed AI workflows into prospecting, partner with Marketing and RevOps on ICP and campaigns, and coach your team with data-driven reviews. This hands-on leadership role sits in a fast-growing, remote-friendly SaaS company with a collaborative