Head of Banking Solutions & Customer Support

Home Bank; Metairie (LA); On-site; USD 90,000 - 130,000; Full time

Job summary

Home Bank is seeking a Banking Solutions and Support Manager to provide leadership for customer-facing operations and support functions in Baton Rouge. This role drives strategic system enhancements, improves processes, and ensures scalable, well-governed operations that enhance the banker and customer experience.

The role oversees a team, sets priorities, and partners with cross-functional teams to deliver high-quality support and governance across systems and procedures.

Qualifications

• Five (5) or more years of experience in banking operations, customer-facing support, or process optimization with leadership experience.
• Strong knowledge of banking systems, products, services, and customer-facing operations.
• Ability to lead teams, manage priorities, and drive continuous improvement.

Responsibilities

• Provide leadership and management oversight for Banking Solutions and Support teams, including performance management and workload planning.
• Set expectations and standards to ensure high-quality operational support and process optimization.
• Develop dashboards and reporting to monitor key priorities and performance.
• Oversee governance of procedures, documentation, and banking systems enhancements.
• Partner with cross-functional leadership to align with business priorities and customer experience goals.
• Lead change management initiatives and coordinate vendor relationships and financial responsibilities.

Education

Bachelor's degree

Job description

Home Bank is seeking a Banking Solutions and Support Manager to provide leadership for customer-facing operations and support functions in Baton Rouge. This role drives strategic system enhancements, improves processes, and ensures scalable, well-governed operations that enhance the banker and customer experience.

The role oversees a team, sets priorities, and partners with cross-functional teams to deliver high-quality support and governance across systems and procedures.