Head of Airport Tech Product Management — Travel Perks

American Airlines; Fort Worth (TX); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Employee discounts

Job summary

American Airlines is seeking a Manager, Airport Agent Product to modernize frontline technology and deliver intuitive, scalable experiences for our airport teams. You will define strategy, lead a product group, and collaborate across Operations and Technology to enhance frontline applications.

You will mentor Product Owners, drive data-informed decisions, and work with stakeholders to achieve the portfolio's vision. Travel may be required; in-office attendance is expected based on business needs.

Qualifications

• Bachelor's degree in a related field and 5 years of product management/delivery experience.
• Experience in a product model that promotes better customer experience.

Responsibilities

• Lead, mentor and coach Product Owners (direct reports).
• Influence stakeholders on product strategy aligned to the product group.
• Use data and analytics to define baselines, measure outcomes, and prioritize backlog items.
• Define product objectives and key results aligned to strategy.
• Present roadmaps, OKRs and planned releases to leaders and peers.
• Collaborate with UX, Technology, Vendors, Risk and Security to deliver solutions.

Skills

Agile PM

A/B testing

DevOps

Data analytics

Stakeholder mgmt

Leadership

Education

Bachelor's degree

Master's degree

Job description

American Airlines is seeking a Manager, Airport Agent Product to modernize frontline technology and deliver intuitive, scalable experiences for our airport teams. You will define strategy, lead a product group, and collaborate across Operations and Technology to enhance frontline applications.

You will mentor Product Owners, drive data-informed decisions, and work with stakeholders to achieve the portfolio's vision. Travel may be required; in-office attendance is expected based on business needs.