Head of AI Services & Strategic Client Growth

Bluefish Labs; New York (NY); Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

Unique opportunity in a fast-moving startup

Significant career growth

Collaboration with a high-performing team

Job summary

A leading AI marketing platform is seeking an experienced Director of Professional Services to lead and scale delivery pods. This critical role involves managing Customer AI Strategists and driving client retention across various industry verticals. The successful candidate will have over 12 years of experience in client services, strong strategic thinking skills, and proven ability to own portfolio outcomes. This position offers an exceptional opportunity for immediate impact and career growth in a fast-moving environment.

Qualifications

• 12+ years of experience in client services or management consulting.
• Proven track record of portfolio-level outcomes including renewals and expansions.
• Ability to frame ambiguous problems and make clear decisions.

Responsibilities

• Lead and manage a pod of Customer AI Strategists and AI Consultants.
• Own portfolio-level strategy across multiple industry verticals.
• Frame client problems and ensure outcomes at the vertical level.

Skills

Strong strategic thinking skills

Excellent communication

Analytically grounded

Experience leading delivery teams

Startup-ready attitude

Job description

A leading AI marketing platform is seeking an experienced Director of Professional Services to lead and scale delivery pods. This critical role involves managing Customer AI Strategists and driving client retention across various industry verticals. The successful candidate will have over 12 years of experience in client services, strong strategic thinking skills, and proven ability to own portfolio outcomes. This position offers an exceptional opportunity for immediate impact and career growth in a fast-moving environment.