Head of AI Experience Design

Edelman Financial Engines, LLC; United States; Remote; USD 154,000 - 206,000; Full time

Job summary

Edelman Financial Engines, LLC is seeking a Director of AI Experience Design to shape human-centered AI experiences for advisors, clients, and employees. You will define principles, drive adoption, and champion measurable outcomes across AI-powered tools and workflows.

The role blends behavioral science, design thinking, and data-driven decision making within a fast-evolving environment. Strong collaboration with product, engineering, and data teams is essential.

Qualifications

• 5-10+ years in UX or product design.
• Experience deploying AI/ML in regulated environments (financial services preferred).
• Experience with the product development lifecycle and Agile teams.
• Strong understanding of AI/ML ecosystems and data platforms.
• Ability to balance innovation with regulatory compliance.

Responsibilities

• Define and champion AI experience principles for AI-powered products, tools, and workflows across the organization.
• Design conversational, multimodal, and agent-assisted experiences that support natural and intuitive user interactions.
• Create user journeys that blend human expertise with AI-driven recommendations and automation.
• Establish AI UX standards, interaction patterns, and design guidelines for consistency, accessibility, trust, and usability.
• Conduct user research to understand customer behaviors, needs, and emerging expectations related to AI-driven experiences.
• Drive personas, journey maps, service blueprints, and experience frameworks for AI-enabled products.
• Ensure AI experiences are transparent, explainable, and aligned with responsible AI principles.
• Partner with Product Managers, Engineers, Architects, and Data teams throughout the product lifecycle to deliver AI-centered experiences.
• Translate user insights into wireframes, prototypes, and workflows that can be rapidly tested and validated.

Skills

UX leadership

Behavioral design

AI product strategy

User research

Data-driven decisions

Education

Bachelor's degree in design/related field

Tools

Figma

InVision

Prototyping tools

Job description

Edelman Financial Engines, LLC is seeking a Director of AI Experience Design to shape human-centered AI experiences for advisors, clients, and employees. You will define principles, drive adoption, and champion measurable outcomes across AI-powered tools and workflows.

The role blends behavioral science, design thinking, and data-driven decision making within a fast-evolving environment. Strong collaboration with product, engineering, and data teams is essential.