Director of Human-AI Experience Design

Edelman Financial Engines; Kansas City (MO); On-site; USD 154,000 - 206,000; Full time

Job summary

Edelman Financial Engines is seeking a Director of AI Experience Design to shape AI-powered advisor, client, and employee experiences. You will define a human-centered AI strategy using behavioral science and data-driven decision making to create intuitive, trusted AI solutions.

The role requires leadership across UX, product, and engineering, with a focus on measurable outcomes, transparency, and responsible AI principles. Strong collaboration and storytelling are essential.

Qualifications

• Bachelor’s degree required.
• 5-10+ years of UX/product design experience.
• Experience deploying AI/ML solutions in regulated environments (financial services strongly preferred).
• Experience with product development lifecycle from ideation to execution.
• Experience working with Agile product teams.
• Strong understanding of AI/ML ecosystems, LLMs, data platforms, and orchestration layers.
• Track record of balancing innovation, risk, and regulatory compliance.

Responsibilities

• Define and champion AI experience principles for AI-powered products and workflows.
• Design conversational, multimodal experiences that support natural user interactions.
• Create user journeys blending human expertise with AI-driven recommendations and automation.
• Establish AI UX standards, patterns, and guidelines emphasizing accessibility and trust.
• Collaborate with Product Managers, Engineers, and Data teams to deliver AI-centered experiences.
• Translate insights into wireframes, prototypes, and workflows for rapid testing.
• Drive ongoing product discovery, experimentation, and optimization.

Skills

UX design

Product design

AI/ML

Agile

User research

Wireframing

Prototyping

Design systems

Usability testing

Communication

Education

Bachelor’s degree

Job description

Edelman Financial Engines is seeking a Director of AI Experience Design to shape AI-powered advisor, client, and employee experiences. You will define a human-centered AI strategy using behavioral science and data-driven decision making to create intuitive, trusted AI solutions.

The role requires leadership across UX, product, and engineering, with a focus on measurable outcomes, transparency, and responsible AI principles. Strong collaboration and storytelling are essential.