Director, AI Experience Strategy & Field Journeys

New York Life; New York (NY); Hybrid; USD 119,000 - 200,000; Full time

Benefits offered by this job

Discretionary bonus eligibility

Incentive program participation

Job summary

New York Life is looking for a Director of AI/Agentic Experience Strategy and UX Architecture to facilitate AI strategy for field personas in New York. The role requires extensive experience in financial services, deep knowledge of AI technologies, and strong facilitation skills. The ideal candidate will develop frameworks and document workflows while collaborating with a broad set of stakeholders. The position offers a hybrid work model with a salary range of $119,000 to $200,000, eligibility for a discretionary bonus, and the potential for growth in a dynamic environment.

Qualifications

• 10+ years in product or experience strategy roles.
• Proven track record in developing strategic frameworks.
• Experience engaging with AI or data teams.

Responsibilities

• Facilitate AI strategy for field personas.
• Conduct analyses of workflows and AI touchpoints.
• Design and facilitate workshops for stakeholder alignment.

Skills

Deep financial services domain knowledge

Working fluency across AI technology domains

Exceptional strategic facilitation skills

Strong communication skills

Education

Bachelor’s degree in Business or related field

Master’s degree preferred

Tools

AI tools and platforms

Job description

New York Life is looking for a Director of AI/Agentic Experience Strategy and UX Architecture to facilitate AI strategy for field personas in New York. The role requires extensive experience in financial services, deep knowledge of AI technologies, and strong facilitation skills. The ideal candidate will develop frameworks and document workflows while collaborating with a broad set of stakeholders. The position offers a hybrid work model with a salary range of $119,000 to $200,000, eligibility for a discretionary bonus, and the potential for growth in a dynamic environment.