AI Transformation Lead: Redesigning Workflows and Solutions

Edelman; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical and dental insurance

Vision insurance

401K retirement plan

Life insurance

Disability insurance

Paid time off

Travel assistance

Wellness programing

Job summary

Edelman is seeking an AI Transformation Solutions Lead to partner with the SVP and transformation teams. You will design AI-enabled workflows, draft scopes, and align product and engineering to deliver measurable improvements in client services and operations.

The role blends hands-on prototyping, business analysis and solution design to translate current work into scalable, market-ready offerings. Expect close collaboration with leaders across specialties and technology teams.

Qualifications

• 3–5 years of experience in product management, business analysis, consulting, operations, AI transformation, service design or a related field.
• Strong understanding of generative AI tools and their applications in business.
• Experience conducting user research and documenting workflows, processes or solutions.
• Ability to translate complex business needs into clear technical requirements for non-technical stakeholders.
• Strong analytical skills, including comfort with structured data and models.
• Excellent written communication and ability to turn ambiguity into clear requirements.
• Strong organizational and project coordination skills across multiple workstreams.
• Curiosity about how businesses operate, services are delivered and how technology adds value.
• Confidence working with specialty teams, product and engineering, operations and leadership.
• Strong problem-solving skills and attention to detail in evolving environments.

Responsibilities

• Support specialty workflow discovery and redesign with leaders and SMEs to map current and future workflows.
• Translate workflows into AI-enabled solutions, defining scopes and product requirements.
• Support prototyping and development with product managers and engineers to turn ideas into practical applications.
• Bridge business and technical teams to ensure solutions reflect real needs and requirements.
• Support testing, rollout and adoption, including onboarding resources and measuring impact.
• Translate redesigned workflows into standardized deliverables and service models.
• Support service definition and commercial modeling, including scoping, pricing and staffing assumptions.

Skills

Product management

Generative AI

User research

Requirements translation

Analytical skills

Written communication

Project coordination

Business curiosity

Cross-functional collaboration

Problem solving

Job description

Edelman is seeking an AI Transformation Solutions Lead to partner with the SVP and transformation teams. You will design AI-enabled workflows, draft scopes, and align product and engineering to deliver measurable improvements in client services and operations.

The role blends hands-on prototyping, business analysis and solution design to translate current work into scalable, market-ready offerings. Expect close collaboration with leaders across specialties and technology teams.