Head of AI-Driven Mobile Platform Engineering

ServiceNow; Town of Florida (NY); On-site; USD 180,000 - 320,000; Full time

Benefits offered by this job

Generous family leave

Matched donations

Annual learning stipends

Flexible PTO

Competitive retirement plan

Paid volunteer time

Job summary

ServiceNow is seeking a leader to build and scale a Mobile Platform Engineering organization in West Palm Beach, delivering AI-native experiences across iOS and Android. You will hire top mobile and AI talent, set an AI-forward culture, and own the tech roadmap.

You will establish on-call rotations, drive reliability, and mentor senior engineers while partnering with Product, Design, AI, and Infrastructure to deliver enterprise-grade mobile platforms.

Qualifications

• 12+ years of software engineering experience with significant experience leading mobile engineering organizations.
• 3+ years leading engineering managers or multi-team organizations.
• Experience scaling enterprise-grade mobile applications or mobile platforms used at large scale.
• Ability to translate emerging AI capabilities into practical, secure, enterprise-grade mobile workflows.
• Understanding of on-device AI patterns, small language models, speech or vision models, real-time inference constraints, and mobile latency tradeoffs.
• Familiarity with AI platforms and frameworks such as Azure AI, OpenAI, Anthropic, Gemini, LangChain, Semantic Kernel, or comparable ecosystems.
• Experience applying AI to engineering productivity, including code generation, test generation, automated review, incident analysis, or quality automation.
• Experience building or integrating generative AI, LLM-powered experiences, AI agents, or copilots into mobile or enterprise applications.

Responsibilities

• Lead architecture for synchronization, offline-first experiences, notifications, inbox experiences, real-time interactions, and workflow execution.
• Own the mobile build and delivery pipeline, including CI/CD reliability, build speed and test infrastructure
• Define reusable frameworks, SDKs, and platform patterns that accelerate application development across multiple product teams
• Partner with Product, Design, AI, Infrastructure, and Business leaders to deliver differentiated mobile experiences
• Drive excellence in performance, reliability, security, scalability, and operational rigor across the mobile platform
• Establish on-call rotations and incident response processes with blameless postmortems

Skills

Mobile architecture

AI-enabled workflows

Engineering leadership

CI/CD reliability

Performance optimization

Tools

Azure AI

OpenAI

LangChain

Semantic Kernel

Job description

ServiceNow is seeking a leader to build and scale a Mobile Platform Engineering organization in West Palm Beach, delivering AI-native experiences across iOS and Android. You will hire top mobile and AI talent, set an AI-forward culture, and own the tech roadmap.

You will establish on-call rotations, drive reliability, and mentor senior engineers while partnering with Product, Design, AI, and Infrastructure to deliver enterprise-grade mobile platforms.