Senior Director (Mobile Platform Engineering)

ServiceNow; Town of Florida (NY); On-site; USD 180,000 - 320,000; Full time

Benefits offered by this job

Generous family leave

Matched donations

Annual learning stipends

Flexible PTO

Competitive retirement plan

Paid volunteer time

Job summary

ServiceNow is seeking a leader to build and scale a Mobile Platform Engineering organization in West Palm Beach, delivering AI-native experiences across iOS and Android. You will hire top mobile and AI talent, set an AI-forward culture, and own the tech roadmap.

You will establish on-call rotations, drive reliability, and mentor senior engineers while partnering with Product, Design, AI, and Infrastructure to deliver enterprise-grade mobile platforms.

Qualifications

• 12+ years of software engineering experience with significant experience leading mobile engineering organizations.
• 3+ years leading engineering managers or multi-team organizations.
• Experience scaling enterprise-grade mobile applications or mobile platforms used at large scale.
• Ability to translate emerging AI capabilities into practical, secure, enterprise-grade mobile workflows.
• Understanding of on-device AI patterns, small language models, speech or vision models, real-time inference constraints, and mobile latency tradeoffs.
• Familiarity with AI platforms and frameworks such as Azure AI, OpenAI, Anthropic, Gemini, LangChain, Semantic Kernel, or comparable ecosystems.
• Experience applying AI to engineering productivity, including code generation, test generation, automated review, incident analysis, or quality automation.
• Experience building or integrating generative AI, LLM-powered experiences, AI agents, or copilots into mobile or enterprise applications.

Responsibilities

• Lead architecture for synchronization, offline-first experiences, notifications, inbox experiences, real-time interactions, and workflow execution.
• Own the mobile build and delivery pipeline, including CI/CD reliability, build speed and test infrastructure
• Define reusable frameworks, SDKs, and platform patterns that accelerate application development across multiple product teams
• Partner with Product, Design, AI, Infrastructure, and Business leaders to deliver differentiated mobile experiences
• Drive excellence in performance, reliability, security, scalability, and operational rigor across the mobile platform
• Establish on-call rotations and incident response processes with blameless postmortems

Skills

Mobile architecture

AI-enabled workflows

Engineering leadership

CI/CD reliability

Performance optimization

Tools

Azure AI

OpenAI

LangChain

Semantic Kernel

Job description

• Build and lead a world-class Mobile Platform Engineering organization in West Palm Beach that powers AI-native enterprise experiences across iOS and Android
• This leader will hire exceptional mobile and AI talent, establish an AI-forward engineering culture, and deliver scalable mobile platform capabilities for purpose-built enterprise applications
• Establish and grow the Mobile Platform Engineering organization in West Palm Beach as a strategic hub for mobile and AI innovation
• Recruit, develop, and retain excellent AI, Android, iOS, and mobile platform engineering talent
• Embed AI-assisted development, automated quality systems, agentic workflows, and rapid experimentation into day-to-day engineering practices
• Create a high-performance culture centered on ownership, technical excellence, customer impact, and continuous learning
• Own the technical roadmap for enterprise mobile platform capabilities across Android and iOS
• Establish and run on-call rotations, incident response processes, and a blameless postmortem culture that drives reliability improvements
• Define reusable frameworks, SDKs, and platform patterns that accelerate application development across multiple product teams
• Partner with Product, Design, AI, Infrastructure, and Business leaders to deliver differentiated mobile experiences
• Drive excellence in performance, reliability, security, scalability, and operational rigor across the mobile platform
• Design mobile platform capabilities for purpose-built enterprise applications across customer service, field service, operations, and productivity workflows
• Lead architecture for synchronization, offline-first experiences, notifications, inbox experiences, real-time interactions, and workflow execution
• Ensure applications perform reliably in low-connectivity and offline environments while meeting enterprise-grade security, privacy, and compliance requirements
• Create seamless experiences across mobile clients, AI services, platform capabilities, and enterprise workflows
• Lead critical architecture reviews and complex technical decisions across mobile, platform integration, and application layers
• Own the mobile build and delivery pipeline, including CI/CD reliability, build speed and test infrastructure
• Establish standards for observability, telemetry, mobile performance benchmarking, release quality, and production readiness
• Mentor Engineering Managers, Staff Engineers, Principal Engineers, and senior technical contributors
• Advance mobile innovation through AI-enabled workflows, modern development practices, and strong engineering fundamentals
• Engineering leadership roles that let you build a site from scratch — with a real charter, real resources, and real company-wide impact — are rare at any scale. This isn’t a “manage the org” role. It’s a “create the org” role

Benefits

• Generous family leave
• Matched donations
• Annual learning stipends
• Flexible PTO
• Competitive retirement plan
• Paid volunteer time

Strong technical depth in mobile architecture, APIs, distributed systems, cloud-native services, networking, security, data synchronization, and MAM/MDM enterprise integrations12+ years of software engineering experience with significant experience leading mobile engineering organizations (Android and iOS)3+ years leading engineering managers or multi-team organizationsTrack record building and scaling enterprise-grade mobile applications or mobile platforms used at large scaleExperience managing Engineering Managers and senior technical leadersAbility to translate emerging AI capabilities into practical, secure, enterprise-grade mobile workflowsUnderstanding of on-device AI patterns, small language models, speech or vision models, real-time inference constraints, and mobile latency tradeoffsWorking knowledge of RAG, prompt engineering, agent orchestration, tool use, evaluation frameworks, guardrails, and AI safety principlesFamiliarity with AI platforms and frameworks such as Azure AI, OpenAI, Anthropic, Gemini, LangChain, Semantic Kernel, or comparable ecosystemsExperience applying AI to engineering productivity, including code generation, test generation, automated review, incident analysis, or quality automationExperience building or integrating generative AI, LLM-powered experiences, AI agents, or copilots into mobile or enterprise applications