Head of AI-Driven Experience Orchestration Sales

Socket.dev; Menlo Park (CA); On-site; USD 157,000 - 276,000; Full time

Benefits offered by this job

Health insurance

Telehealth

Flexible schedule and WFH

Career development

Paid time off

401(k) matching

Adoption assistance

Fertility treatments

Job summary

Genesys is seeking a Director of Sales, AI and Experience Orchestration in North America to lead a specialist overlay team working with Account Executives to drive AI-led customer experience solutions. The role focuses on coaching, building, and scaling a high-performing team that translates customer challenges into measurable AI value.

The position requires 10+ years in enterprise software sales with AI-related CX experience and 5+ years in people management, plus strong executive engagement

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 10+ years of enterprise software sales experience including AI-related solutions in customer experience.
• 5+ years of people management leading overlay/direct sales teams.
• Ability to influence outcomes through partnerships with Account Executives and sales leadership.
• Proven success supporting enterprise sales teams in driving new logo acquisition and expansion.
• Excellent communication, presentation, and executive engagement skills.
• Strong collaboration skills in matrixed sales environments.
• Ability to manage multiple priorities through complex sales cycles.

Responsibilities

• Lead, coach, and develop AI and Experience Orchestration Directors as specialist overlay sellers.
• Define operating models for AI specialists working with Account Executives.
• Drive AI-focused sales motions to support pipeline and revenue goals.
• Align AI specialist coverage with subregional sales leadership.
• Translate customer challenges into AI-driven use cases and value narratives.
• Demonstrate executive presence and consultative selling with customers and internal teams.
• Support complex enterprise opportunities with senior stakeholders alongside sales leadership.
• Monitor AI market trends and adapt enablement, messaging, and sales approach.
• Collaborate with Product, Marketing, Enablement, Customer Success, and Services to improve go-to-market effectiveness.

Skills

Enterprise sales

People management

AI in CX

Executive engagement

Communication

Cross-functional collaboration

Strategic selling

Prioritization

Education

Bachelor’s degree or equivalent

Job description

Genesys is seeking a Director of Sales, AI and Experience Orchestration in North America to lead a specialist overlay team working with Account Executives to drive AI-led customer experience solutions. The role focuses on coaching, building, and scaling a high-performing team that translates customer challenges into measurable AI value.

The position requires 10+ years in enterprise software sales with AI-related CX experience and 5+ years in people management, plus strong executive engagement