Head of Agency Growth & Programs

WorldVia; Town of Texas (WI); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical and dental insurance

Life insurance and long-term disabled

401k with company match

Paid time off and holidays

Birthday and work anniversary time off

Travel discount program

Professional development opportunities

Collaborative work environment

Job summary

WorldVia seeks a Senior Manager of Agency Development to lead strategies and programs that grow advisor networks and member success. You will manage and scale the team, drive cross-functional initiatives, and own the systems, reporting, and processes enabling scalable growth.

You will partner with the Director to translate strategy into executable programs across recruiting, onboarding, and advisory lifecycle management, with emphasis on performance metrics and continuous improvement.

Qualifications

• Bachelor's degree in Business, Marketing, Hospitality, or related field.
• 5-8 years of travel industry experience, including account management, member success, or growth roles.
• 2+ years of experience directly managing or developing team members.
• Demonstrated ability to lead cross-functional initiatives from strategy through execution.
• Deep understanding of the travel agency business model and host agency operations.
• Proficiency with CRM platforms (HubSpot preferred), reporting tools, and performance analytics.
• Strong executive presence with exceptional written and verbal communication skills.
• Comfort operating in ambiguity, building structure from first principles, and managing multiple priorities at once.

Responsibilities

• Directly manage and develop Agency Development team members with coaching and career growth support.
• Own execution of departmental initiatives translating strategic priorities into structured plans and deliverables.
• Build scalable onboarding, training, and advisor lifecycle programs across functions.
• Serve as strategic partner to Director on initiatives spanning Expansion, Member Success, Booking Support, and Growth.
• Lead projects such as membership plan structuring, pricing strategy, and program redesigns from planning through rollout.
• Represent Agency Development in cross-department work with Marketing, Finance, and Product.
• Own performance reporting and KPI tracking; identify trends and drive actions.
• Implement structured goal-setting and hold team leads to measurable outcomes.
• Identify operational gaps and build processes, tools, and documentation to close them.
• Own optimization of CRM and reporting systems (HubSpot) to improve visibility and efficiency.

Skills

Strategic leadership

Cross-functional collaboration

Performance analytics

Executive communication

Change management

Education

Bachelor's degree in Business/Marketing/Hospitality

Tools

HubSpot CRM

Reporting tools

Job description

WorldVia seeks a Senior Manager of Agency Development to lead strategies and programs that grow advisor networks and member success. You will manage and scale the team, drive cross-functional initiatives, and own the systems, reporting, and processes enabling scalable growth.

You will partner with the Director to translate strategy into executable programs across recruiting, onboarding, and advisory lifecycle management, with emphasis on performance metrics and continuous improvement.