Senior Manager of Agency Development

WorldVia; New Jersey; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Medical and dental insurance

Life insurance

Long-term disability

Vision insurance

Short-term disability

401k with company match

Paid time off and holidays

Birthday and work anniversary time off

Discount travel program

Professional development

Travel industry perks

Collaborative work environment

Job summary

WorldVia seeks a Senior Manager of Agency Development to lead a growing team and shape end-to-end programs across recruiting, onboarding, member success, and growth. You will manage team leads, drive cross-functional initiatives, and own reporting and processes to scale advisor engagement and retention.

The role requires 5–8 years in travel, strong CRM and analytics proficiency, and exceptional communication skills in a fast-paced, collaborative environment.

Qualifications

• Bachelor's degree in Business, Marketing, Hospitality, or related field
• 5-8 years in travel industry, including account mgmt, member success, or growth roles
• 2+ years directly managing team members
• Demonstrated ability to lead cross-functional initiatives
• Deep understanding of travel agency business model and host agency operations
• Proficiency with CRM platforms (HubSpot preferred) and reporting/analytics
• Strong executive presence and communication skills
• Comfort operating in ambiguity and handling multiple priorities

Responsibilities

• Directly manage and develop Agency Development team members with coaching and career growth
• Lead end-to-end cross-functional initiatives across Expansion, Member Success, Booking Support, and Growth
• Own performance reporting and KPI tracking with structured goal-setting
• Oversee CRM optimization and dashboards to scale visibility and efficiency
• Build scalable onboarding, training, and advisor lifecycle programs
• Represent Agency Development in cross-departmental collaborations with Marketing, Finance, and Product
• Serve as escalation point for complex member situations with policy and risk balance
• Support recruiting and expansion efforts through messaging, onboarding experiences

Skills

Cross-functional leadership

Strategy execution

Executive communication

Data-driven decision making

Team coaching

Ambiguity management

Project management

Education

Bachelor's degree in Business/Marketing/Hospitality

Tools

HubSpot CRM

Reporting tools

Analytics platforms

Job description

The Senior Manager of Agency Development is a strategic leadership role responsible for driving the performance, structure, and growth of WorldVia's Agency Development function. This role partners directly with the Director of Agency Development to translate high-level strategy into executable programs across recruiting, onboarding, member success, booking support, and business growth.

You will lead people and programs, not just projects. This means managing team leads and specialists, owning cross-functional initiatives end to end, and building the systems, reporting, and processes that let Agency Development scale. You will operate with significant autonomy, representing the department in cross-functional work while staying accountable for measurable outcomes across advisor growth, retention, and satisfaction.

Job Duties

Team and Program Leadership

• Directly manage and develop members of the Agency Development team, providing coaching, performance feedback, and career growth support
• Own the execution of departmental initiatives, translating strategic priorities into structured plans, timelines, and deliverables
• Build and maintain scalable programs for onboarding, training, and advisor lifecycle management across the team's functions

Cross-Functional Strategy and Execution

• Serve as a strategic partner to the Director on initiatives spanning Expansion, Member Success, Booking Support, and Business Growth
• Lead special projects such as membership plan structuring, pricing strategy, and program redesigns from planning through rollout
• Represent Agency Development in cross-departmental work, ensuring alignment with Marketing, Finance, and Product

Performance and Operational Management

• Own performance reporting and KPI tracking across the department, identifying trends and recommending action
• Implement structured goal-setting frameworks and hold team leads accountable to measurable outcomes
• Identify operational gaps and build the processes, tools, and documentation needed to close them

Technology, Data and Systems Oversight

• Own optimization of WorldVia's CRM and reporting systems (including HubSpot) to support department-wide visibility and efficiency
• Partner with internal stakeholders to build classification structures, dashboards, and workflows that scale with the business
• Evaluate new tools and technology to improve advisor experience and team productivity

Advisor and Member Relationship Leadership

• Serve as an escalation point for complex or sensitive member situations, balancing advocacy, policy, and business risk
• Build trusted relationships with high-value members and advisor groups, reinforcing WorldVia's reputation for advisor-first support
• Partner with team leads to resolve issues that require cross-functional or executive-level judgment

Retention, Engagement and Business Growth

• Develop and execute strategies to improve advisor retention, satisfaction, and long-term engagement
• Use member feedback and sentiment data to proactively identify risk and design targeted interventions
• Support recruiting and expansion efforts by helping shape messaging, positioning, and onboarding experience

Reporting and Executive Communication

• Own regular reporting on department performance, program outcomes, and growth metrics
• Analyze data to identify systemic opportunities and present findings and recommendations to senior leadership
• Prepare materials for town halls, leadership updates, and cross-functional presentations

Requirements

• Bachelor's degree in Business, Marketing, Hospitality, or related field
• 5-8 years of experience in the travel industry, including account management, member success, or growth roles
• 2+ years of experience directly managing or developing team members
• Demonstrated ability to lead cross-functional initiatives from strategy through execution
• Deep understanding of the travel agency business model and host agency operations
• Proficiency with CRM platforms (HubSpot preferred), reporting tools, and performance analytics
• Strong executive presence with exceptional written and verbal communication skills
• Comfort operating in ambiguity, building structure from first principles, and managing multiple priorities at once

Benefits

• Competitive salary and performance-based bonuses
• Employer-sponsored Medical and Dental Insurance with Employee Contribution
• Fully-funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
• Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
• 401k with up to 4% Company Match
• Paid Time Off + Company Holidays
• Additional Time Off for Your Birthday and Work Anniversary
• Discount Travel Program
• Opportunities for professional development and career growth
• Travel industry perks and discounts
• Collaborative and innovative work environment

Equal Opportunity & E-Verify Statement

WorldVia is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences.

WorldVia participates in E-Verify. We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.