Agency Development Leader: Growth, Strategy & Ops

WorldVia; Dallas (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Medical and dental insurance

Life insurance and LTD

401k with company match

Paid time off and holidays

Discount travel program

Professional development opportunities

Travel industry perks

Collaborative work environment

Job summary

WorldVia is seeking a Senior Manager of Agency Development to lead and scale the function, partnering with the Director to translate strategy into executable programs across recruiting, onboarding, member success, booking support, and growth.

You will coach team leads, own cross-functional initiatives, and build systems and reporting to drive advisor growth, retention, and satisfaction. This role emphasizes autonomy and executive collaboration.

Qualifications

• Bachelor's degree in Business, Marketing, Hospitality, or related field.
• 5-8 years of experience in the travel industry, including account management, member success, or growth roles.
• 2+ years of experience directly managing or developing team members.
• Demonstrated ability to lead cross-functional initiatives from strategy through execution.
• Deep understanding of the travel agency business model and host agency operations.
• Proficiency with CRM platforms (HubSpot preferred), reporting tools, and performance analytics.
• Strong executive presence with exceptional written and verbal communication skills.
• Comfort operating in ambiguity, building structure from first principles, and managing multiple priorities at once.

Responsibilities

• Directly manage and develop members of the Agency Development team, providing coaching, performance feedback, and career growth support.
• Own the execution of departmental initiatives, translating strategic priorities into structured plans, timelines, and deliverables.
• Build and maintain scalable programs for onboarding, training, and advisor lifecycle management across the team's functions.
• Serve as a strategic partner to the Director on initiatives spanning Expansion, Member Success, Booking Support, and Business Growth.
• Lead special projects such as membership plan structuring, pricing strategy, and program redesigns from planning through rollout.
• Represent Agency Development in cross-departmental work, ensuring alignment with Marketing, Finance, and Product.
• Own performance reporting and KPI tracking across the department, identifying trends and recommending action.
• Implement structured goal-setting frameworks and hold team leads accountable to measurable outcomes.

Skills

Team leadership

Cross-functional collaboration

CRM analytics

Executive communication

Ambiguity management

Education

Bachelor's degree in Business or related field

Tools

HubSpot CRM

Reporting tools

Job description

WorldVia is seeking a Senior Manager of Agency Development to lead and scale the function, partnering with the Director to translate strategy into executable programs across recruiting, onboarding, member success, booking support, and growth.

You will coach team leads, own cross-functional initiatives, and build systems and reporting to drive advisor growth, retention, and satisfaction. This role emphasizes autonomy and executive collaboration.