Head of 24/7 Autonomous Ops Center

Bedrock Robotics Inc.; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Bedrock Robotics Inc. is seeking a Head of the Bedrock Operations Center (BOC) to design and lead the central, always-on hub that supports deployed autonomous machines.

You will own operating model, staffing, and reliability, ensuring safe, productive, and fast remote decision-making across multiple sites and machine types. You will partner with Product, Engineering, and field teams to scale the center as the fleet grows, implementing training, playbooks, and KPI-driven improvements for

Qualifications

• 12+ years in operations leadership, including 5+ years building and leading 24/7 or mission-critical operations (command centers, remote operations, fleet operations, or large-scale support)
• Experience building an operations organization from early stage to scale, including hiring and developing managers and shift leads and managing large hourly/contract workforces
• Track record defining and managing SLAs, escalation paths, and incident response in safety-critical or high-availability environments
• Experience influencing engineering, product, and commercial leaders, driving difficult decisions and managing risk during rapid growth
• Strong analytical skills; comfortable with operational data, dashboards, and forecasting models (SQL / BI tools a plus)
• Experience with workforce planning, scheduling, and shift-based operations
• Excellent written and verbal communication with customers, field crews, and executives

Responsibilities

• Define the BOC operating model, org structure, and coverage model (shifts, time zones, follow-the-sun) as the fleet scales
• Build and lead the BOC leadership team and a growing workforce of shift leads and specialists
• Own workforce planning and ensure adequate staffing; partner with Product and Engineering on ratios against fleet growth
• Own the physical and technical readiness of the Operations Center, including infrastructure and business continuity
• Own round-the-clock remote operations for autonomous machines, including response-time SLAs and escalation protocols
• Build training, certification, and quality-assurance programs for remote assistance operators
• Define and deliver support SLAs tailored to each product line and customer commitment
• Coordinate daily dispatch, service, and maintenance with Field Operations
• Serve as incident command for operational and safety events with playbooks for triage and post-incident review
• Own runbooks, shift hand-off standards, and change management for new sites and machine types
• Define and track core BOC metrics and run operational review cadences
• Lead continuous improvement through process, automation, and data to increase machines-per-operator

Job description

Bedrock Robotics Inc. is seeking a Head of the Bedrock Operations Center (BOC) to design and lead the central, always-on hub that supports deployed autonomous machines.

You will own operating model, staffing, and reliability, ensuring safe, productive, and fast remote decision-making across multiple sites and machine types. You will partner with Product, Engineering, and field teams to scale the center as the fleet grows, implementing training, playbooks, and KPI-driven improvements for