Head of 24/7 Autonomous Operations Center

Bedrock Robotics Inc.; Lockhart (TX); On-site; USD 180,000 - 280,000; Full time

Job summary

Bedrock Robotics Inc. is seeking a Head of Bedrock Operations Center to build and lead the hub overseeing our deployed autonomous machines.

You will scale operations across states, new machine types, and platforms while ensuring safety, uptime, and 24/7 support. Reporting to the VP of Operations, you’ll own the operating model, staffing, and performance, collaborating with Product and Engineering to advance autonomy and service delivery.

Qualifications

• 12+ years in operations leadership in critical/24/7 environments.
• Experience building an org from early stage to scale with managers and shift leads.
• Track record defining/managing SLAs, escalation paths, and incident response.
• Experience influencing engineering, product, and commercial leaders during rapid growth.
• Strong analytical skills with dashboards/forecasting; SQL/BI a plus.

Responsibilities

• Define the BOC operating model, org structure, and coverage model across time zones.
• Build and lead the BOC leadership team and a growing workforce of shift leads and specialists.
• Own workforce planning and staffing; collaborate with Product and Engineering on fleet growth ratios.
• Ensure physical and technical readiness of the Operations Center (infrastructure, redundancy, continuity).
• Own live fleet visibility, dispatch coordination, and incident response playbooks.

Skills

Operations leadership

People management

SLAs & incident response

Cross-functional influence

Data analytics

Workforce planning

Customer and executive comms

Tools

SQL

BI tools

Job description

Bedrock Robotics Inc. is seeking a Head of Bedrock Operations Center to build and lead the hub overseeing our deployed autonomous machines.

You will scale operations across states, new machine types, and platforms while ensuring safety, uptime, and 24/7 support. Reporting to the VP of Operations, you’ll own the operating model, staffing, and performance, collaborating with Product and Engineering to advance autonomy and service delivery.