Head of 24/7 Autonomous Operations Center

Bedrock Robotics Inc; San Francisco (CA); On-site; USD 180,000 - 280,000; Full time

Job summary

Bedrock Robotics Inc is seeking a Head of Bedrock Operations Center to build and lead the central team overseeing our deployed autonomous machines. You will manage remote assistance, customer/partner support, and central operations, ensuring safety, uptime, and rapid incident response across multiple sites.

You will shape the operating model, staffing, and performance metrics, partnering with Product and Engineering to optimize autonomy and fleet efficiency.

Qualifications

• 12+ years in operations leadership, incl. 5+ years building and leading 24/7 operations.
• Experience shaping an operations org from early stage to scale with managers.
• Proven track record defining SLAs, escalation paths, and incident response.
• Ability to influence engineering, product and commercial teams.
• Strong analytical skills with operational data, dashboards, and forecasting.
• Experience with workforce planning, scheduling, and shift-based ops.
• Excellent written and verbal communication with customers and executives.
• Experience running operations centers for complex, high-stakes environments.

Responsibilities

• Define the BOC operating model, org structure, and coverage for a scaling fleet.
• Build and lead the BOC leadership team and shift workforce.
• Oversee staffing, machines-per-operator ratios, and product mix planning.
• Ensure readiness of facilities, infrastructure, and business continuity.
• Own 24/7 remote operations, including SLAs and decision authority.
• Lead multi-tier customer, partner, and field support with clear escalations.
• Coordinate dispatch, maintenance, and incident response across sites.
• Develop runbooks, hand-off standards, and change management.

Skills

Operations leadership

24/7 operations

Staffing & workforce planning

SLA & incident response

Cross-functional influence

Data analytics

Communication

Remote operations

Tools

SQL

BI tools

Job description

Bedrock Robotics Inc is seeking a Head of Bedrock Operations Center to build and lead the central team overseeing our deployed autonomous machines. You will manage remote assistance, customer/partner support, and central operations, ensuring safety, uptime, and rapid incident response across multiple sites.

You will shape the operating model, staffing, and performance metrics, partnering with Product and Engineering to optimize autonomy and fleet efficiency.