Head Housekeeper

Kimpton; Virginia; On-site; USD 42,000 - 64,000; Full time

Job summary

Kimpton is seeking an experienced Head Housekeeper to supervise housekeeping and laundry operations, ensuring high standards and guest satisfaction across all areas of the hotel.

You will lead a team, manage schedules, training, and safety compliance while contributing to budget planning and promoting a guest-focused service culture.

Qualifications

• Must have a high school diploma or equivalent.
• At least 1 year of housekeeping experience, with supervisory exposure or training.
• Ability to communicate effectively in local language(s).

Responsibilities

• Supervise day-to-day housekeeping and laundry operations.
• Plan and assign work; set performance and development goals for staff.
• Ensure compliance with safety regulations and maintain high cleaning standards.
• Handle guest requests and resolve complaints to maintain satisfaction.
• Assist with budget/expense controls and inventory management.
• May stand in for manager on duty as needed.

Skills

Local language proficiency

Housekeeping experience

Supervisory training

Education

High school diploma / secondary education / equivalent

Job description

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. AsHead Housekeeper you’ll helpthe Operations Manager in supervising all aspects of housekeeping and laundry – and ensure high standards and maintained.

Key Accountabilities

People

• Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Promote teamwork and quality service through daily communication and coordination with other department heads.
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.

Guest Experience

• Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements.
• Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.
• Handle complaints and special requests to achieve complete guest satisfaction.
• Comply with special needs and requests of the guests, VIPs and repeat visitors.

Financial

• Help prepareannual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity.
• Maintain proper inventory levels, managing cost per room for supplies andlabor(example: bed & bath linen reuse and laundry operation).

Responsible Business

• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents).
• May maintain procedures for security of lost and found items.
• Perform other duties as assigned. May also serve as manager on duty.

Accountabilities

This is the top supervisory job in the Housekeeping Department. Typically supervises a small number of housekeeping and laundry employees.

Key Skills & Experiences

• High school diploma / secondary education / equivalent plus one year of housekeeping experience, including some supervisory training/experience.
• Must be able to speak local language(s).