Head Housekeeper

IHG Hotels & Resorts; Petersburg (VA); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

IHG Hotels & Resorts in Petersburg is seeking a Head Housekeeper to support the Operations Manager in supervising housekeeping and laundry, ensuring high standards and guest satisfaction.

The role emphasizes staffing, training, budgeting, and collaboration with other departments to deliver clean, welcoming spaces for guests.

Qualifications

• One year of housekeeping supervisory experience.
• Ability to speak local language(s).
• Strong attention to cleanliness and guest satisfaction.

Responsabilités

• Supervise housekeeping and laundry under the Operations Manager.
• Schedule staff, assign duties, and set performance goals.
• Ensure high standards of cleaning and maintenance in rooms and public areas.
• Monitor inventory and control costs related to supplies and labor.
• Address guest complaints and special requests to maintain satisfaction.
• Support security, safety, and green initiatives.

Connaissances

Staff management

Training & development

Guest service

Budgeting

Communication

Formation

High school diploma

Description du poste

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Head Housekeeper you'll help the Operations Manager in supervising all aspects of housekeeping and laundry - and ensure high standards and maintained.

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Head Housekeeper you'll help the Operations Manager in supervising all aspects of housekeeping and laundry - and ensure high standards and maintained.

Key Accountabilities

People

• Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Promote teamwork and quality service through daily communication and coordination with other department heads.
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.

Guest Experience

• Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements.
• Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.
• Handle complaints and special requests to achieve complete guest satisfaction.
• Comply with special needs and requests of the guests, VIPs and repeat visitors.

Financial

• Help prepare annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity.
• Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation).

Responsible Business

• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining "green" initiatives (example: container recycling and cleaning agents).
• May maintain procedures for security of lost and found items.
• Perform other duties as assigned. May also serve as manager on duty.

Accountabilities

This is the top supervisory job in the Housekeeping Department. Typically supervises a small number of housekeeping and laundry employees.

Key Skills & Experiences

• High school diploma / secondary education / equivalent plus one year of housekeeping experience, including some supervisory training/experience.
• Must be able to speak local language(s).

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.