Head Housekeeper

InterContinental Hotels Group; Petersburg (VA); On-site; USD 38,000 - 52,000; Full time

Job summary

InterContinental Hotels Group in Petersburg, VA, is seeking a seasoned Head Housekeeper to supervise all housekeeping and laundry operations, ensuring high standards of cleanliness and guest satisfaction.

You will manage staffing, train and coach staff, handle guest requests, and work with departments to maintain smooth operations and green initiatives.

Qualifications

• High school diploma or equivalent with at least one year of housekeeping and supervisory training/experience.
• Ability to speak local language(s).

Responsibilities

• Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees.
• Educate and train all employees in compliance with governmental and safety regulations.
• Promote teamwork and quality service through daily communication with other department heads.
• Perform housekeeping duties as needed and handle guest complaints to ensure satisfaction.
• May serve as manager on duty and assist with budget and cost control initiatives.

Skills

Supervisory experience

Multilingual ability

Education

High school diploma / secondary education / equivalent

Job description

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. AsHead Housekeeper you’ll helpthe Operations Manager in supervising all aspects of housekeeping and laundry - and ensure high standards and maintained.

Key Accountabilities

People

• Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Promote teamwork and quality service through daily communication and coordination with other department heads.
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.

Guest Experience

• Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements.
• Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.
• Handle complaints and special requests to achieve complete guest satisfaction.
• Comply with special needs and requests of the guests, VIPs and repeat visitors.

Financial

• Help prepareannual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity.
• Maintain proper inventory levels, managing cost per room for supplies andlabor(example: bed & bath linen reuse and laundry operation).

Responsible Business

• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining "green" initiatives (example: container recycling and cleaning agents).
• May maintain procedures for security of lost and found items.
• Perform other duties as assigned. May also serve as manager on duty.

Accountabilities

This is the top supervisory job in the Housekeeping Department. Typically supervises a small number of housekeeping and laundry employees.

Key Skills & Experiences

• High school diploma / secondary education / equivalent plus one year of housekeeping experience, including some supervisory training/experience.
• Must be able to speak local language(s).