Head Housekeeper

InterContinental Hotels Group; Petersburg (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Head Housekeeper to oversee housekeeping operations. In this pivotal role, you will ensure that cleanliness and guest satisfaction are prioritized while managing a small team. Your responsibilities will include supervising daily operations, training staff, and maintaining inventory levels. This position offers a chance to make a significant impact on guest experiences and contribute to a culture of excellence. If you have a passion for hospitality and a knack for leadership, this opportunity could be your next career milestone.

Benefits

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Qualifications

• 1 year of housekeeping experience with supervisory training.
• Ability to speak local language(s) is required.

Responsibilities

• Supervise housekeeping and laundry operations to maintain high standards.
• Train staff and manage day-to-day staffing requirements.

Skills

Housekeeping Management

Staff Training

Conflict Resolution

Guest Satisfaction

Education

High School Diploma

Supervisory Training

Job description

Hotel Brand: IHG Army Hotels
Location: United States, Virginia, Petersburg

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Head Housekeeper you’ll help the Operations Manager in supervising all aspects of housekeeping and laundry – and ensure high standards are maintained.

Key Accountabilities

People

• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching, and regular feedback to help manage conflict and improve employee performance.
• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Promote teamwork and quality service through daily communication and coordination with other department heads.
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.

Guest Experience

• Check public areas, guest rooms/suites, equipment, and linens to ensure cleanliness and good repair; advise team members of areas for improvement.
• Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.
• Handle complaints and special requests to achieve complete guest satisfaction.
• Comply with special needs and requests of the guests, VIPs, and repeat visitors.
• Help prepare annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity.
• Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation).

Responsible Business

• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents).
• May maintain procedures for security of lost and found items.
• Perform other duties as assigned. May also serve as manager on duty.

This is the top supervisory job in the Housekeeping Department. Typically supervises a small number of housekeeping and laundry employees.

Key Skills & Experiences

• High school diploma / secondary education / equivalent plus one year of housekeeping experience, including some supervisory training/experience.
• Must be able to speak local language(s).

The hourly pay rate for this role is $25.95

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.