Head Golf Professional

Hunter's Green Country Club; Tampa (FL); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Disability insurance

401(k) retirement savings plan

Generous paid time off and leave

Job summary

Hunter's Green Country Club in Tampa, FL is seeking a Head Golf Professional to lead pro shop operations, deliver exceptional service to members and guests, and drive revenue through innovative golf programming.

The role requires a PGA/LPGA certification, at least five years in golf operations and customer service, and a proven ability to manage budgets, staff, and events while upholding the club's standards.

Qualifications

• Requires PGA or LPGA Certification.
• Minimum 5 years in golf operations and customer service.
• High school diploma or equivalent required.
• Preferred: Bachelor's degree in related field.
• Preferred: Experience with financial management and budgets.
• Preferred: Ability to handle confidential information with professionalism.
• Preferred: Commitment to ethical work standards.

Responsibilities

• Deliver efficient and friendly customer service across the pro shop.
• Provide high-quality golf instruction to members and guests.
• Develop and promote clinics, private lessons, and programs for adults, juniors, and seniors.
• Promote the game of golf and the club through professionalism, service, and engagement.
• Build strong member relationships through committees, clinics, lessons, and playing rounds with members and guests.
• Create and manage an annual golf calendar of activities and events.
• Establish and achieve sales and instruction goals while ensuring policy compliance.
• Develop, implement, and oversee golf revenue strategies, marketing initiatives, and net revenue plans.
• Supervise outside golf operations, including marshals, starters, and golf shop attendants.
• Lead golf shop operations by training, motivating, and conducting regular staff meetings.
• Manage golf operations staff, including recruiting, hiring, evaluations, and development.
• Build a service excellence team focused on value, member satisfaction, and retention.
• Plan, promote, and execute tournaments and special golf events in coordination with other departments.
• Oversee event promotion, scheduling, execution, and post-event wrap-up.
• Ensure staff are properly trained and follow club guidelines and procedures.

Skills

Leadership

Customer service

Discretion

Ethics

Education

High school diploma

College degree (related field)

Job description

Overview

The Head Golf Professional is responsible for promoting the game of golf and creating an exceptional experience for members and guests at the club. This role delivers outstanding customer service, oversees golf shop operations, and manages golf-related activities. The Head Golf Professional collaborates with the management team to drive revenue growth through innovative programming, member engagement initiatives, and high-quality instruction. This position requires a deep passion for golf, strong leadership skills, and the ability to foster a positive environment that encourages participation, enjoyment, and a sense of community among members and guests.

Experience Required

• A high school diploma or equivalent.
• A minimum of 5 years of professional experience in golf operations and customer service, demonstrating a strong commitment to enhancing the member experience.
• PGA or LPGA Professional Certification is mandatory.
• Preferred: A college degree in a related field.
• Preferred: Proven experience with direct financial management and budget responsibilities.
• Preferred: Proven ability to handle confidential company information and sensitive employee matters with discretion and professionalism.
• Preferred: Commitment to upholding the highest level of ethical work standards.

Essential Responsibilities

• Deliver efficient and friendly customer service across all areas of the pro shop, ensuring a welcoming and professional experience for members and guests.
• Provide high-quality golf instruction to members and guests in accordance with Invited and PGA/LPGA standards.
• Develop and promote golf clinics, private lessons, and programs for adults, juniors, and seniors.
• Promote the game of golf and the club through professionalism, service, and engagement.
• Build strong member relationships through committees, clinics, lessons, and playing rounds with members and guests.
• Create and manage an annual golf calendar of activities and events.
• Establish and achieve sales and instruction goals while ensuring policy compliance.
• Develop, implement, and oversee golf revenue strategies, marketing initiatives, and net revenue plans.
• Supervise outside golf operations, including marshals, starters, and golf shop attendants.
• Lead golf shop operations by training, motivating, and conducting regular staff meetings.
• Manage golf operations staff, including recruiting, hiring, evaluations, and development.
• Build a service excellence team focused on value, member satisfaction, and retention.
• Plan, promote, and execute tournaments and special golf events in coordination with other departments.
• Oversee event promotion, scheduling, execution, and post-event wrap-up.
• Ensure staff are properly trained and follow club guidelines and procedures.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs