Head Golf Professional

Pelican Hill Golf Club; Newport Beach (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

Vacation based on tenure

401k & Marriott Employee StockPurchase

Annual Bonus

Playing Privileges

Education Allowances

PGA Annual Dues

One Meal per day

Job summary

Pelican Hill Golf Club in Newport Beach, CA is seeking a Head Golf Professional to supervise Golf Operations staff and daily shop, outside services, and practice facility operations. You will implement policies, drive exceptional guest experiences, and coordinate cross-department activities to achieve profitability.

The role requires PGA membership, 3+ years' experience as a PGA professional, strong communication skills, and proficiency with POS, golf reservations, and timekeeping software.

Qualifications

• PGA Member in good standing and minimum three years as a PGA professional or associate.
• Degree from an accredited college or university or equivalent via training/work experience.
• Ability to read, analyze and interpret business and timekeeping reports.
• Excellent written and verbal communication skills.
• Good understanding of Rules of Golf and Golf Etiquette.
• Computer literate with knowledge of spreadsheet and word processing software.
• Experience with Point of Sale, Golf Reservations, and Timekeeping software.
• Unrestricted availability, including nights, weekends, and holidays.
• Must be able to stand and work outside for shifts in any weather; valid driver's license.

Responsibilities

• Ensure objectives, policies, programs and fiscal practices of golf operations are implemented and maintained.
• Foster 5-Star, 5-Diamond customer service among staff.
• Coordinate staff activities for efficient operations and guest satisfaction.
• Attend Daily Resort Operations & Care Report Meetings and perform daily line-ups.
• Complete annual performance reviews of golf operations staff.
• Hire, train, supervise and schedule golf operations staff under direct supervision.
• Monitor scheduling, breaks, and cover staffing as needed.
• Assist in daily budget implementation and monitor facility safety standards.
• Maintain inventory of golf operation supplies and amenities.

Skills

PGA Member

3+ years PGA

Strong communication

Report analysis

Business reporting

Customer service

Education

Bachelor's degree or equivalent

Tools

POS systems

Golf reservations

Timekeeping software

Job description

Overview

The Head Golf Professional is responsible for assisting Golf Operations Managers with supervision of Golf Operations personnel and operation of the golf facility. This includes daily activities in the Golf Shop, Outside Services and the Practice Facility.

Experience Required

• PGA Member in good standing.
• Minimum three years experience as a PGA Professional or Associate Professional.
• Degree from an accredited college or university or its equivalent from other training courses and/or work experience.
• Ability to read, analyze and interpret business and timekeeping reports.
• Ability to effectively present information and respond to questions from Senior Resort Management, Members and Guests.
• Excellent written and verbal communication skills.
• Good understanding of the Rules of Golf and Golf Etiquette.
• Computer literate with knowledge of spreadsheet and word processing software.
• Experience with Point of Sale, Golf Reservations, and Timekeeping software.
• Unrestricted availability, including nights, weekends, and holidays.
• Must be able to stand and work outside for entire shifts in any weather, expect when on break.
• Valid driver's license.
• Able to lift 75 pounds to shoulder level.

Essential Responsibilities

• Ensure that objectives, policies, programs and fiscal practices of golf operations are implemented, administered and maintained.
• Foster and facilitate an environment among the staff that emphasizes 5-Star, 5-Diamond customer service.
• Work cooperatively with other departments to ensure an exceptional golf experience.
• Coordinate staff activities to ensure efficient operations, guest satisfaction, and profitability.
• Possess a complete knowledge of Resort operational policies and procedures, including new programs and promotions.
• Attend Daily Resort Operations & Care Report Meetings.
• Perform Daily Line-ups with on-duty Golf Operations staff.
• Complete Annual Performance Reviews of supervised Golf Operations Staff.
• Participate in the completion of Pulse Survey Reviews and corresponding meetings.
• Complete weekly timekeeping duties and file corresponding documents and reports.
• Hire, train, supervise, and schedule Golf Operations staff under direct supervision.
• Monitor scheduling of rest and meal period breaks. Relieve staff as needed to cover breaks.
• Perform opening and closing duties and complete responsibilities connected with those duties.
• Assist in the daily implementation of the departmental operating budget in a fiscally responsible manner.
• Perform inspections of the Golf Clubhouse and surrounding areas and take action to correct deficiencies whenever appropriate.
• Communicate regularly with on-course service staff to monitor pace of play and implement satisfactory problem resolution.
• Monitor employee conduct and report to Senior Resort Management and Human Resources any and all issues concerning employee discipline.
• Have complete knowledge of and comply with facility safety standards and procedures.
• Stay current on developments in the golf industry.
• Be responsible for rental clubs and loaner shoes.
• Monitor inventory of basic Golf Operations, Golf Shop, Shoe Room, and Practice Facility Supplies and amenities.
• Perform other duties as requested by management.

Benefits

• Health, Dental & Vision Insurance
• Vacation based on tenure
• 401k & Marriott Employee Stock Purchase Plan
• Eligible for Annual Bonus
• Lesson Income, limited
• Paid PGA Annual Dues
• Education Allowances
• Playing Privileges
• One Meal per day in the Employee Break Room